Elvin M. Email & Phone Number

Berkeley, California, United States

Greater Boston

As a Quality Assurance Technician, I conducted regular inspections and testing of Blink cameras and packaging to ensure they met quality standards. I supported app regression testing across multiple platforms, contributing to consistent performance. I documented and reported bugs, helping to prioritize and resolve issues efficiently. Additionally, I assisted with pre-production prototype testing, which helped streamline the production process and reduce delays.

Greater Boston Area

As a Product Support Associate, I provided technical assistance via phone, email, and chat, achieving high first-contact resolution and enhancing customer satisfaction. I accurately documented partner issues and escalated complex problems to Tier 2 and Engineering, reducing repeat inquiries and maintaining a strong resolution rate. I contributed to process improvements by creating and updating numerous resource documents, which boosted team efficiency. Additionally, I worked with cross-functional teams to identify trends, develop proactive solutions, and deliver product demonstrations that improved partner understanding and increased platform visits.

Boston, Ma

As an Intern, I tested reporting systems to ensure complete accuracy in a new reporting application and consistently generated daily tax reports on time. I collaborated with US-based teams to implement automation solutions, which significantly reduced manual workload and improved efficiency.

Greater Boston Area

As a Front Desk Agent, I managed guest check-ins and check-outs, providing a warm and efficient service that improved overall satisfaction. I promoted the hotel loyalty program, resulting in an increase in membership by effectively communicating its benefits. I handled various payment methods with accuracy, coordinated with housekeeping to ensure room readiness, and resolved guest complaints to enhance customer loyalty.

Greater Boston Area

As a Breakfast Associate, I set up and maintained the breakfast buffet, ensuring high-quality presentation and a diverse selection for guests. I engaged with guests to promptly address their needs and enhance their dining experience. I organized and stored food orders to maintain freshness and comply with health standards, and I ensured the cleanliness of the breakfast area and kitchen, adhering to hygiene and safety regulations.

Greater Boston Area

As a Marina Assistant, I coordinated trips for rowing crews using radio communication, managed safety equipment inventory, and created a catalog for over 20 boats to improve organization. I assisted with docking and undocking boats, enhancing customer experience, and building an information stand with a monitor to increase engagement. Additionally, I repaired rowing boats to ensure their functionality and safety.