WHAT DO I DO: I help imaging, dental, and medical practices to reduce patients’ anxiety, pain, and need for sedation while improving operational efficiency and patient satisfaction.HOW DO I DO IT: We train frontline medical staff in advanced rapport and communication techniques with on-site workshops directly at their medical practice, in off-site sessions the Harvard Club in Boston, online, and in our Virtual Reality Training Center.RESULTS: Significantly improved patient retention, reduced no-shows, more efficient throughput, and improved patient satisfaction at trained Comfort Talk® MRI sites vs untrained sites in a saturated urban market (data from > 27,000 patient visits; JACR https://goo.gl/xhYgrJ ) Estimated annual savings of > $500,000 after Comfort Talk® Training in MRI – data from Boston Medical Center, Tufts Medical Center, and the Ohio State University (data from >97,000 patent visits; JMRI https://goo.gl/U1K6oX )Savings of $338 per case in interventional radiology due to shorter procedure times, fewer complications, and faster recovery. Radiology https://goo.gl/39uYw5Reduced need for pharmacological sedation and greater hemodynamic stability enhancing procedure safety in interventional radiology. Lancet https://goo.gl/7kIsZFREE TRAINING SEGMENT: Join me for a free training segment on our online Comfort Talk® module http://comforttalk.com/optoverviewMY BACKGROUND: Author of 3 books, 26 book chapters, >100 peer-reviewed articles; fmr. Associate Professor of Radiology at Harvard Medical School, recipient of numerous teaching and achievement awards.

Experienced trainer/teacher of medical staff and students.

Responsible for device adaptation to clinical needs and relevance. Designed and supervised preclinical and in vivo experimentation for successful 510 k application. Developed key opinion leader network based on extensive personal contacts in the field. Co-wrote and obtained an industry-university collaboration NIH grant with the New England Stroke Center at the University of Massachusetts for development of a stroke application.

Created a world-renowned Nonpharmacologic Analgesia Program with more than $3.5 Million grant funding. Conducted landmark prospectice randomized clinical trials with >480 patients showing how rapid hypnotic techniques on the procedure table can decrease patients pain, anxiety, medication needs, procedure time and cost.

Performed, introduced, and developed state of the art minimally invasive medical procedures. Built up a biomedical research laboratory for device development and testing. As fellowship Program Director, developed new ACGME (Accreditation Council for Graduate Medical Education) required Course in Interpersonal and Communication Skills and a web-based module, the only patient-outcome validated course of its kind

Converted the fellowship program into one of the most desirable in the country. Established a device development and testing laboratory. Developed retrievable inferior vena cava filtration device through Small Business Transfer Grant, a CO2 injector with R21 NIH award, and sharp recanalization techniques for chronic venous occlusions for clinical use.• Developed suction thrombectomy• Produced and placed aortic stent grafts on site • Principal Investigator of a clinical nonpharmacologic analgesia trial with more than 240 patients

Assistant Professor of Radiology at Stanford University. Instrumental in the VAMC becoming a regional stone treatment center. Developed recanalization of severe advanced ischemia and promoted accelerated thrombolysis