• Assist AVP to organize, promote interest in Recreation Activities• File Respite forms and miscellaneous documents accurately into charts in chronological order• Follow Medicaid, State Funding source and agency guidelines and regulations when providing document services

• Perform clerical duties such as making and filing correspondences, answering phone calls, copies, scanning and uploading documents• Train care managers regarding the basics of the MediSked computer based program• Responsible for the organization of sensitive documentation related to client information.

• Organized and keep track of the team’s vulnerabilities using the ticketing system ServiceNow• Work with the team and create change requests that will help resolve the issues• Install new web servers within the system while also coding in the Autosys and Powershell programs for them

• Categorize and organize important documents from different cooperate clients• Scan documents on designated scanners, making sure the quality on each page is clear and easy to read• Quality check to make sure the documents are in proper order, follow up with clients when a document is missing

• Help customers find the books that they need, offer advice on any other books that they'll need for their classes• Organized and shelve new inventory of books onto the shelves• Greet incoming and outgoing customers

• Contribute to the maintenance of a library of requirements, test plans, product performance and update the documentation as required.• Help conduct software testing in collaboration with external testing companies, internal developers, internal product team and clinical staff.• Assist in monitoring and updating tickets tracking new software updates and bug reports• Use a variety of programs, such as JavaScript for backdoor programing, and Airtables for project management, in order to help the development team with their test cases

• Disassemble and resemble computers in workstations within different Chase bank branches• Made sure that the network connection in each network station is in good working order• Assisted workers and made sure that their systems are in working order, answered any questions they had and fix any error that came up

• Entered individual information for company’s data warehouse using Excel• Organized important information such as social security numbers, and address of bus workers, as well as any payroll information that are under their records• Used SQL to enter the information on an internal database as a back up• Utilizing Excel/Outlook skills was able to teach others how to work more efficiently leading to project completion ahead of schedule• Met with supervisors and team in a bi-weekly schedule to discuss about the process of our contract, including what was going right, and what we can improve upon• Spoke with co-workers on how we can improve the productivity of our work

• Diagnosing and/or clarifying and/or resolving support requests• Providing helpdesk support and resolving problems to the end user’s satisfaction; assisting with onboarding of new users• Installing, testing and configuring new workstations, peripheral equipment and software• Maintaining inventory of all equipment, software and software licenses; reporting issues to the Service Desk for escalation• Managing PC setup and deployment for new employees using standard hardware, images and software• Performing timely workstation hardware and software upgrades as required

• Maintained website and executed various tests with assorted browsers• Located bugs and research ways to fix small to medium size bugs that are within the website• Created daily bug reports, analyzed bugs found within the website• Met with team members to discuss about the bugs found, and solutions for website improvements• Assigned music and DJ to labels on websites• Made sure that company’s website is working properly

• Assisted patrons with their computer problems, whether it be something minor, or large• Worked with librarians during computer workshops that go over different levels of IT and computer skills• Installed, testing and configured new workstations, peripheral equipment and software

• Provided general help with computer operation and software packages • Referred and assisted individuals to information resources and answered questions to the best of my abilities