Elycia R. King Email & Phone Number

Atlanta, Georgia, United States

• Initiate the technical support cycle while assisting in the constant growth and development of processes.
• Answer incoming phone calls and email from our installation partners and customers, guiding them to resolve issues and providing general support.
• Escalate cases to Field Service Technicians as necessary based on call type and technician availability.
• Utilize Salesforce to document relevant call activity to ensure proper data capture, issue tracking, and customer-specific activities.
• Utilize ERP system(s) to request product replacements while communicating service needs among relevant departments
• Generate reports based on available data to capture and analyze trends in service data

Atlanta, Georgia, United States

• Responsible for sketching and creating graphic designs straight from the drawing board to the paper
• Draft SEO-optimized blog articles based on the three categories: Art, Opera, and Career Opportunities perfect for young women in 2020
• Generate and prepare many affiliation accounts to gain monetary value; Shot and edited many complex videos with refined lighting and filming equipment
• Initiated a WordPress website with much-injected code into creating many personalized animations, image sizes, and layouts
• Utilized analytics to monitor the overall performance of the website
• Curated and proofread content, including call–to–action statements, headlines, page titles, and descriptions

Atlanta, Georgia, United States

• Serve as the head of the marketing; Assume complete ownership for creating and managing the company websites, based on SEO, managing traffic, injected code, and decreasing latency
• Spearhead the development and management of long-term roadmaps for content development to improve search rankings and drive traffic
• Successfully created and executed the company’s podcast through the software Anchor; Designed personalized graphics through different high profile software
• Analyzed customer experience and discovery process to define and maximize media channels for advertising campaigns
• Act as a liaison between clients and multiple internal groups on a daily basis regarding appointments, construction, or sharing information
• Appropriately schedule attention-grabbing posts with specifically chosen hashtags weekly through the platform Hootsuite

Snellville, GA

• Maintained all inventory levels at a satisfactory condition along with maintaining automatic replenishment
• Helped execute groundbreaking sales and team development strategies, resulting in the delivery of unparalleled customer service and goal achievement
• Ensured loss prevention policies and procedures were implemented through monthly cycle counts and yearly inventories
• Successfully surpassed sales goals by identifying and pursuing opportunities for incremental revenue generation, presenting creative solutions to clients, and closing business
• Installed batteries, bulbs, and occasionally air filters for customers in a timely manner
• Coached and guided employees on using helpful third-party aftermarket part websites (NexPart)Received an award for being the youngest Parts Sales Manager in the region

Atlanta Metropolitan Area

• Delivered food, gift certificates, and beverages to customers
• Processed purchases through on-the-spot cash or card transactions
• Help led the staff on duty to complete tasks efficiently
• Provided the best experience for the customer
• Kept working environments sanitary and inviting
• Rollerskated through 6-8 hour work days in inline roller skates.

Associate'S Degree, Marketing/Marketing Management, General

• GPA: 3.39 • Marketing Management, Professional Selling • Participating in the new Cloud program through Gwinnett Tech

High School Diploma, Business Administration And Management, General

Activities and Societies: Graduated with honors • Started the South Gwinnett Lacrosse team • Participated and managed the varsity swim.