Zach Heller Email & Phone Number

Remote

Remote

Remote

- Worked with sales and operations teams to drive resolutions for additional funds needed to solar installations. -Gathered various quotes and estimates for subcontractor work required for solar installations.- maintained all KPIs

Austin, Texas Area

-Manage two regional teams across 14 states that are responsible for 16k store visits each cycle; Lead complex project of field associates in exceeding KPIs; team exceeds weekly goal by 150% and delivered data prior to deadlines for 100% of site allocations.-Oversee quarterly planning and strategic roadmap development for user location and geographic projects. Create training manual and project guidelines for cross functional teams, coordinate with stakeholders, operations, engineering, legal, policy and leadership team to process alignment and implementation-Hired and trained a highly productive team of 30 Austin field team associates -Conduct employee performance evaluations and implement shadowing, coaching, mentoring and team building, while creating performance improvement plans for underperforming field associates in the US and Mexico-Expanded and scaled the Austin pilot program to field teams globally across the US and Mexico by developing detailed guidelines, involving training content and standard operating procedures while working closely with legal and policy; Canadian launch in H2 of 2019; Developed a quality assurance process to ensure quality and data integrity in field data collection-Created end-to-end pilot program to incentivize business owners within the greater Austin area to ensure Facebook business page accuracy, while increasing customer interaction with these businesses through Facebook and generating millions in ad revenue

Austin, Texas Area

-Trained and developed team of thirty-five field operatives to complete location verification project for Google Maps, oversaw team’s expenditures for hotel stays, car rentals, and field expenses, and ensured timely delivery of collected data to Google to meet all deadlines -Exceeded established quotas by leading team to complete greater than 200,000 site visits per quarter across an eight-state region -Developed deployment plan for installation of Bluetooth low-energy technology in over 13k venues nationwide; led field team of ten associates to exceed forecasted goals by completing the deployment of 4,000 units across an eight-state region three months ahead of deadline

Austin, Texas Area

-Autonomously performed field data collection in regional locations while regularly surpassing goals and quota established by supervisors-Briefed site managers on operations and requirements in order to facilitate accuracy, security and timeliness during operations-Facilitated trainings for Field Associates on data collection and proprietary software

Austin, Texas Area

This job within the Sheriff’s department requires the care and monitoring of inmates incarcerated within Travis County. Extreme caution is required, as well as critical thinking skills, survival skills and basic combat tactics when required. Strong verbal skills are required as well. Dealing with inmates with changes ranking from failure to pay traffic tickets to homicide is a daily occurrence.

This job requires extreme care and caution, as it deals with the treatment of live animals. Day to day tasks include vaccinations, basic examinations, recording of medical notes and assistant the veterinarians in any way required. Tasks must be completed with very little to no error. On top of medical skills, other required skills are customer service skills and the ability to work with people on what could be one of the worst days they could experience. I was also trained to assist in surgical procedures.

This is a temporary assignment through Volt at Apple Inc. This position is within Apple’s phone-based service, known as AppleCare. Tasks include probing, troubleshooting and resolving technical issues for Apple’s computers and some of their services (iCloud, iTunes) as well as handling basic account security issues, such as identification verification, password resets and fraud detection, and sales of Apple products and services. This position requires advanced skills in regards to customer service as well as basic sales skills. The main performance metrics involved are Customer satisfaction and issue resolution, and in both of these metrics, I have maintained an exemplary rate of success

Provided a high level of customer service in a high volume store.

Provided a top notch customer experience in a high volume environment.