At sonnen, Inc., I've had the opportunity to help reshape how Virtual Power Plants integrate with the grid, driving forward sustainable energy solutions. As VPP Operations Lead, I focus on refining processes for thousands of sonnen batteries to ensure optimal performance and reliability. My background in operations and manufacturing process improvement has enabled me to drive efficiencies and enhance service quality across the board.In my previous role as a Technical Support Representative, I was instrumental in creating high-impact training materials and managing large-scale workflows, always with the customer experience at the forefront. By collaborating with cross-functional teams, I helped solve complex technical challenges, continuously optimizing processes. I'm passionate about innovation, clear communication, and delivering top-tier support and technical solutions.