Thomas Kearns Email & Phone Number

Atlanta, Ga, Us

• Develop and improve processes for the operation and maintenance of sonnen batteries in VPP environments.• Facilitate the connection between the Utility Grid and Virtual Power Plants (VPPs).

Atlanta, Georgia, United States

• Generate reports on systemic technical failures based on available data and service trend analysis.• Handle customer escalations and partner with other customer support departments. • Manage workflows containing large volumes of requests and continuously optimize processes to protect customer experience. • Serve as an operations expert and provide necessary reporting for continuous improvement. • Develop high-level technical training material for continued education and promotion of level I technical service representatives.

• Utilized Salesforce to document support cycle progression and to collect and track data on system performance.• Initiated the technical support cycle and assisted in the development and growth of processes by performing root-cause analysis of systems in the field.

• Built a team and led the restaurant's quick-paced environment.• Supported business by communicating, tracking, training, and coaching all Team members with strongemotional intelligence.• Drove leading practices with the team and cultivated a positive work environment.

• Built a team and led the restaurant's quick-paced environment.• Supported business by communicating, tracking, training, and coaching all Team members with strongemotional intelligence.• Drove leading practices with the team and cultivated a positive work environment

Georgia

Developed daily operations for the improvement of the facility.• Liason between the shipper and the company who ordered the parts. Planned outgoing shipments andscheduled the trucking and loading of units.• Kept track of all fleet mileage and hours on cranes for preventative maintenance.

Greater Atlanta Area

• Trained incoming Air Traffic Controller to the Atlanta Air Traffic Control Tower as well as A80(theTracon in Peachtree City, Georgia).• Simulated scenarios for the Controllers while pretending to be the pilot in the air or ground. During thescenarios was also in control of moving all the planes.• Would receive voice commands from students, input proper entries, translate displayed informationinto appropriate ATC terminology, and respond to the student utilizing proper phraseology.

• Built a team and led the restaurant's quick-paced environment.• Supported business by communicating, tracking, training, and coaching all Team members with strongemotional intelligence.• Drove leading practices with the team and cultivated a positive work environment

Georgia

Mathematics

Air Traffic Controller

Mathematics

Education record