Elysa Grotsky Email & Phone Number

Victoria, British Columbia, Canada

• Answer enquiries from the general public and Government agents related to BCeID, BC Services Card, Pay BC, and Teacher’s Regulation Branch.
• Troubleshoot and resolve end-user technical issues in a timely and accurate manner in order to meet targeted call handle times, and escalate to appropriate levels of support when required.
• Solve complex issues and de-escalate calls with courtesy and empathy.
• Record and verify citizens’ personal data using multiple government programs and… Show more
• Record and verify citizens’ personal data using multiple government programs and software, while ensuring accuracy and privacy of confidential information.
• Consult with subject matter experts and gather reliable information from Government websites and other reputable sources to provide vital information to citizens.

Victoria, British Columbia, Canada

• Fulfilled, processed, and shipped customer orders in a timely manner, while ensuring accurate data entry.
• Greeted customers promptly and courteously and answered inquiries based on their specific needs.

Cambridge, Ontario, Canada

• Promoted and supported literacy initiatives at Canadian high-needs elementary schools through funding the purchase of books and educational resources.
• Prepared quotes in Excel and ensured that account information, SKUs, and pricing were correct.
• Processed grant orders for high-value corporate customers, confirmed payment details, created invoices, and provided order status updates.
• Worked with internal and external partners regarding availability, fulfillment delays and special… Show more
• Worked with internal and external partners regarding availability, fulfillment delays and special delivery requests.
• Solved over 17,000 issues via email in 3 weeks (more than Indigo typically does in 4 months) working collectively as part of a team.

Paris, Ontario

• Managed service requirements for up to 10 tables at one time and professionally dealt with customer inquiries and complaints.
• Greeted guests promptly and provided exemplary service with courtesy, patience, and a smile.
• Booked reservations, answered the phone, and processed payments in a timely manner.
• Maintained full knowledge of menu items to effectively communicate daily menu specials and highlight recommendations.

Bangkok Metropolitan Area, Thailand

• Created daily lesson plans, schemes of work, blog posts, and reports using Microsoft Office.
• Designed and implemented engaging activities for two and three-year-old children using various instructional methods to inspire and empower their abilities.
• Adapted teaching methods to meet students' varying needs, learning styles, and interests.
• Trained and organized resources for new staff and led guided tours to prospective families.
• Maintained an open line of communication with… Show more
• Maintained an open line of communication with parents and collaborated with faculty in the development, evaluation, and revision of programs and event planning. Show less

Toronto, Canada Area

• Developed and led interactive curriculum-based conservation programs to students (K-12) and adapted lessons based on their learning needs.
• Presented “dive shows,” demonstrations, birthday parties, tours, and special events and ensured that they ran smoothly and according to schedule.
• Supervised the safe handling of all animals on exhibit while providing guests with an entertaining and informative experience.
• Liaised with colleagues to execute community shoreline cleanups and… Show more
• Liaised with colleagues to execute community shoreline cleanups and marine conventions. Show less

Toronto, Canada Area

• Greeted guests, made sure they felt welcomed, cared for, and valued.
• Escorted guests to tables, provided menus and food/beverage product knowledge.
• Managed reservations, long queues, special requests, and answered the phone.
• Assessed customers' needs and preferences and made recommendations.
• Delivered food and beverages to tables and followed up on requests.
• Resolved customer issues and complaints in a professional and courteous manner.

Guelph, Ontario

• Communicated effectively with other lifeguards in emergencies and handled public relations.
• Ensured constant surveillance of patrons, enforced pool rules and regulations, and spotted hazards to proactively prevent accidents.
• Planned, organized and implemented lesson plans, progress reports, and evaluations for children, youth, and adults, including those with special needs.
• Maintained accurate, up-to-date records of pool chemical levels, usage, and closures, as well as progress… Show more
• Maintained accurate, up-to-date records of pool chemical levels, usage, and closures, as well as progress sheets for patrons.
• Supervised and trained assistant instructors and volunteers. Show less

Bachelor Of Applied Science (B.A.Sc.), Major In Child, Youth And Family Studies, Minor In Psychology (With Honors)

Activities and Societies: • Rock climbing • Swimming • Underwater hockey • Guelph Hillel Society • Awarded academic scholarship, $1,500.

Teaching English As A Second Or Foreign Language/Esl Language Instructor

This intensive 100-hour TESOL/TEFL/TESL Teacher Training Certification Course includes: lesson planning, classroom management techniques.

Education record

Activities and Societies: • Language Classes • Guest Lectures • Art Galleries/Museums • Hiking • Lived and studied in Shanghai for four.

Interdisciplinary Studies

• Mastered interdisciplinary knowledge and skills through exploring Ontario's prehistory. • Engaged in field/lab work and hands-on.