Elysa Grotsky Email & Phone Number

Victoria, British Columbia, Canada

• Answer enquiries from the general public and Government agents related to BCeID, BC Services Card, Pay BC, and Teacher’s Regulation Branch.• Troubleshoot and resolve end-user technical issues in a timely and accurate manner in order to meet targeted call handle times, and escalate to appropriate levels of support when required.• Solve complex issues and de-escalate calls with courtesy and empathy. • Record and verify citizens’ personal data using multiple government programs and… Show more • Answer enquiries from the general public and Government agents related to BCeID, BC Services Card, Pay BC, and Teacher’s Regulation Branch.• Troubleshoot and resolve end-user technical issues in a timely and accurate manner in order to meet targeted call handle times, and escalate to appropriate levels of support when required.• Solve complex issues and de-escalate calls with courtesy and empathy. • Record and verify citizens’ personal data using multiple government programs and software, while ensuring accuracy and privacy of confidential information.• Consult with subject matter experts and gather reliable information from Government websites and other reputable sources to provide vital information to citizens. • Communicate clearly, effectively, and respectfully with citizens from diverse cultures by actively listening, being patient, using plain language and consulting with translators. Show less

Victoria, British Columbia, Canada

• Fulfilled, processed, and shipped customer orders in a timely manner, while ensuring accurate data entry.• Greeted customers promptly and courteously and answered inquiries based on their specific needs.

Cambridge, Ontario, Canada

• Promoted and supported literacy initiatives at Canadian high-needs elementary schools through funding the purchase of books and educational resources.• Prepared quotes in Excel and ensured that account information, SKUs, and pricing were correct.• Processed grant orders for high-value corporate customers, confirmed payment details, created invoices, and provided order status updates.• Worked with internal and external partners regarding availability, fulfillment delays and special… Show more • Promoted and supported literacy initiatives at Canadian high-needs elementary schools through funding the purchase of books and educational resources.• Prepared quotes in Excel and ensured that account information, SKUs, and pricing were correct.• Processed grant orders for high-value corporate customers, confirmed payment details, created invoices, and provided order status updates.• Worked with internal and external partners regarding availability, fulfillment delays and special delivery requests.• Solved over 17,000 issues via email in 3 weeks (more than Indigo typically does in 4 months) working collectively as part of a team.• Rang up sales, issued change, completed returns, refunds, and balanced cash drawers.• Curated the Robert Munsch “Paper Bag Princess” event to inspire the love of reading among children and families.• Facilitated measures to improve the safety of employees and public as a member of the Health and Safety Committee. Show less

Paris, Ontario

• Managed service requirements for up to 10 tables at one time and professionally dealt with customer inquiries and complaints.• Greeted guests promptly and provided exemplary service with courtesy, patience, and a smile.• Booked reservations, answered the phone, and processed payments in a timely manner.• Maintained full knowledge of menu items to effectively communicate daily menu specials and highlight recommendations.

Bangkok Metropolitan Area, Thailand

• Created daily lesson plans, schemes of work, blog posts, and reports using Microsoft Office.• Designed and implemented engaging activities for two and three-year-old children using various instructional methods to inspire and empower their abilities.• Adapted teaching methods to meet students' varying needs, learning styles, and interests.• Trained and organized resources for new staff and led guided tours to prospective families.• Maintained an open line of communication with… Show more • Created daily lesson plans, schemes of work, blog posts, and reports using Microsoft Office.• Designed and implemented engaging activities for two and three-year-old children using various instructional methods to inspire and empower their abilities.• Adapted teaching methods to meet students' varying needs, learning styles, and interests.• Trained and organized resources for new staff and led guided tours to prospective families.• Maintained an open line of communication with parents and collaborated with faculty in the development, evaluation, and revision of programs and event planning. Show less

Toronto, Canada Area

• Developed and led interactive curriculum-based conservation programs to students (K-12) and adapted lessons based on their learning needs. • Presented “dive shows,” demonstrations, birthday parties, tours, and special events and ensured that they ran smoothly and according to schedule.• Supervised the safe handling of all animals on exhibit while providing guests with an entertaining and informative experience.• Liaised with colleagues to execute community shoreline cleanups and… Show more • Developed and led interactive curriculum-based conservation programs to students (K-12) and adapted lessons based on their learning needs. • Presented “dive shows,” demonstrations, birthday parties, tours, and special events and ensured that they ran smoothly and according to schedule.• Supervised the safe handling of all animals on exhibit while providing guests with an entertaining and informative experience.• Liaised with colleagues to execute community shoreline cleanups and marine conventions. Show less

Toronto, Canada Area

• Greeted guests, made sure they felt welcomed, cared for, and valued.• Escorted guests to tables, provided menus and food/beverage product knowledge.• Managed reservations, long queues, special requests, and answered the phone.• Assessed customers' needs and preferences and made recommendations.• Delivered food and beverages to tables and followed up on requests.• Resolved customer issues and complaints in a professional and courteous manner.• Bussed, cleared and set… Show more • Greeted guests, made sure they felt welcomed, cared for, and valued.• Escorted guests to tables, provided menus and food/beverage product knowledge.• Managed reservations, long queues, special requests, and answered the phone.• Assessed customers' needs and preferences and made recommendations.• Delivered food and beverages to tables and followed up on requests.• Resolved customer issues and complaints in a professional and courteous manner.• Bussed, cleared and set tables, and maintained overall front of house cleanliness.• Trained new hostesses on service policies and procedures. Show less

Guelph, Ontario

• Communicated effectively with other lifeguards in emergencies and handled public relations.• Ensured constant surveillance of patrons, enforced pool rules and regulations, and spotted hazards to proactively prevent accidents.• Planned, organized and implemented lesson plans, progress reports, and evaluations for children, youth, and adults, including those with special needs.• Maintained accurate, up-to-date records of pool chemical levels, usage, and closures, as well as progress… Show more • Communicated effectively with other lifeguards in emergencies and handled public relations.• Ensured constant surveillance of patrons, enforced pool rules and regulations, and spotted hazards to proactively prevent accidents.• Planned, organized and implemented lesson plans, progress reports, and evaluations for children, youth, and adults, including those with special needs.• Maintained accurate, up-to-date records of pool chemical levels, usage, and closures, as well as progress sheets for patrons.• Supervised and trained assistant instructors and volunteers. Show less

Bachelor Of Applied Science (B.A.Sc.), Major In Child, Youth And Family Studies, Minor In Psychology (With Honors)

Activities and Societies: • Rock climbing • Swimming • Underwater hockey • Guelph Hillel Society • Awarded academic scholarship, $1,500.

Teaching English As A Second Or Foreign Language/Esl Language Instructor

This intensive 100-hour TESOL/TEFL/TESL Teacher Training Certification Course includes: lesson planning, classroom management techniques.

Education record

Activities and Societies: • Language Classes • Guest Lectures • Art Galleries/Museums • Hiking • Lived and studied in Shanghai for four.

Interdisciplinary Studies

• Mastered interdisciplinary knowledge and skills through exploring Ontario's prehistory. • Engaged in field/lab work and hands-on.