Elysa Mannella (Oryshak) Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Canada Area

Toronto, Canada Area

Info-Tech Research Group is the world’s fastest-growing full-service IT analyst firm. We provide pragmatic and forward-thinking research and advice to business and technology leaders, proudly serving over 30,000 members. We produce unbiased and highly relevant IT research to help CIOs and IT leaders make strategic, timely and well informed decisions. We partner closely with IT teams to provide everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations. Info-Tech's mission is to help IT leaders and their teams conquer their challenges by:•Systematically improve their core processes and governance•Successfully implement critical technology projects

Responsibilities Act as a brand ambassador to customers through verbal and written communication of Adidas and TaylorMade products, promotional programs and policies Calculate promotional discounts, taxes and order totals for customers and refunds Reduced the dollar amount of fraudulent transactions year-over-year by reviewing and analyzing incoming orders Demonstrated initiative by developing a customer service manual  Assist in inventory management by releasing and cancelling orders Work with coaches and team managers in placing orders for uniforms and equipment  Coordinate with the distribution centre to ensure orders are shipped on-time

Responsibilities: Logistical coordination of all community programs across Canada Liaising with all provincial and territorial sport organizations Developing and implementing social media campaigns on Facebook and Twitter Launch and maintain a blog for Coaches across Canada Develop and implement contests and giveaways to generate awareness Administrative Duties

Responsibilities: Coordinated promotional media events Coordinated travel arrangements for talent Developed promotional and prizing material for the Live Auction Volunteer recruitment and coordination from start to finish Collaborated with the Event Coordinator on the development and writing of the event programs Designed collateral material for the event and fashion show Researched and sourced suppliers and options for guest keepsakes and fashion show materials Organized and managed the event fundraising initiatives Coordinated set-up and tear-down of events  Solicited In-Kind donations  Coordinated Craft Service for celebrities, staff and volunteers Created agendas and documented meeting minutes for committee meetings  Prepared celebrity proposals and gather contact information of celebrity agents Researched and wrote celebrities biographies and sourced clips for tribute videos Coordinated gift bag distribution Compiled a ticket mailing list and volunteer database Sent-out guest invitations Researched and uploaded event photos using Flickr and Photobucket Created a post-event debrief report

Handled incoming sales calls, answered customer inquiries, recieved and acted upon customer complaints, organizedand executed packaging and delivery of tickets through a customized ticketing system, coordinated with UPS and FedEx to deliver materials, and assisted the Marketing and Sales departments including Corporate, Sponsorship and Group sales.

Bas, General Management, Summa Cum Laude

Certificate, Sport Administration