Elysa Dennehy Rambaud Email & Phone Number

Quebec, Canada

Quebec, Canada

I contributed to the implementation of more than 25 projects, including demo preparation, configuration, QA testing, data load and user training.I enjoyed working closely with different teams and projects, providing expertise on user experience.One of my main accomplishments is my main clients' customer journey: my clients stayed with us for several years after their implementations, mainly for support and training. I am very happy to have provided that service to them and thus to keep our relationship and their Salesforce growing. - Implementation and delivery of Salesforce Sales Cloud and Service Cloud projects from requirement gathering to go-live- Support post-implementation: Salesforce.com application management, including user support and training, and configurations based on business requirements;- Development of training material and facilitation of training sessions adapted to different user profiles and work flows, actively engaging participants and making them feel empowered in their user or super-user role;- Development/bug validations and assistance in unit testing preparation and coordination;- Personalized report and dashboard design for individual or team analytics- Project industries: Advertising, Construction & Manufacturing, Health, Maritime Industry, Real Estate, Research, Retail

Montreal, Canada Area

I participated actively in requirements meetings, analysed processes and provided administration and diagnosis guides. I delivered implementation support, including configuration and troubleshooting, as needed, and worked closely with colleagues to propose best solutions to customers.- Reviewing and diagnosing user and business process in existing Salesforce.com tools;- Providing operational support, including questions, investigations and coaching of Salesforce.com administrator(s);- Configuring Salesforce.com applications as per defined business requirements and managing data loads;- Preparing and revising training documentation, including, as needed, facilitating training sessions or preparing material;- Contributing to development/bugs validations;- Assisting in Unit Testing and User Acceptance Testing (UAT) preparation and coordination;- Gathering and documenting business requirements for specific groups of users.

Oslo, Norway (1 Year) / Singapore (2.5 Years) / Quebec, Canada (1 Year)

I participated in successfully implementing and integrating Wilhelmsen Ships Service’s Customer Information Management System to its sales process. I was responsible for its administration and development. I worked closely with different resources on approaches to design, configuration, unit testing, and documentation based on the functional requirements of a given change request. I developped blended learning solutions and lead classroom and online trainings. I was also responsible for the regular measurements of the system and reporting it to Management. - Application Implementation according to the sales process- Regular System Upgrading adapted to the business processes and to the new application releases (Salesforce)- Efficient User Support and Troubleshooting: live chat, online meetings, email, phone (all time zones)- Development and delivery of Training Packages - Measurement coordination and updating according to Corporate requirements- Monitoring of Data Quality and Usage/Performance- Document Management

During my year in the International Relations Department, I contributed to its exceptional improvement. Among the achievements are the coordination of a new diploma, the organization of an international conference, the development of our international exchange programme via new agreements and the creation of a personalized service for our visiting professors. I also was responsible for all the data management including website development and updating. •Customer service•Counselling in document procedures•Project coordination•Conference coordination•Contact network development and Marketing•Document management

Master, Education

‘Cross-cultural communication’ Research Section

Bachelor, Education