Elyse Gilbert Email & Phone Number

Kirkland, WA, US

Arlington, Virginia, US

Lafayette, Colorado, US

Glen Allen, VA, US

• Responsible for developing and maintaining end-user facing applications utilizing the K2 On-Prem (Nintex) platform and Microsoft SQL Server Management Studio. Key responsibilities include:
• Develop, support and maintain customer-facing software applications using Agile development methods
• Create accurate and concise documentation, such as design, configuration, and installation specifications
• Collaborate with customers, business analysts, and development team members to understand business requirements that drive the analysis and design of quality technical solution

Bellevue, WA, US

• Responsible for developing end-user facing web applications for retail store operational functions, providing recommendations on the most appropriate platform (OutSystems or Microsoft Power Platform) for development.
• Developing high-quality, sustainable store-user facing web applications for retail operational functions utilizing Agile development lifecycle methodologies, OutSystems Platform, and Reactive Web Apps
• Leveraging OutSystems Service Center console for monitoring and troubleshooting applications, ensuring optimal performance and stability
• Ensuring limited technical debt by validating architectural design in the OutSystems Architecture Dashboard, adhering to best practices, and employing reusable components
• Validating and resolving production issues utilizing tools such as OutSystems Service Studio debugger, Service Center, and Integration Studio
• Designing user-friendly layouts and system process functionality for store operational processes using OutSystems UI Framework and Silk UI Web

Bellevue, WA, US

• Responsible for partnering with internal Sales/Retail teams to manage SharePoint site design and structure for all site collections. Primary manager of a multi-year project to migrate all SharePoint 2007 sites/content.
• SharePoint Site Collection Administrator for all Sales/Retail site collections (20+ site collections), SharePoint 2007 to SharePoint Online migration (completed in 2017), K2 Cloud application design, and process.
• Working closely with business process owners and end-users to meet the process owner requirements, expectations, and deadlines.
• Designing layouts and system process functionality for store operational processes

Bellevue, WA, US

• Coordination of program-level changes in sales compensation distribution to ensure systematic and/or process changes are implemented and thoroughly tested prior to distribution of payment to representatives
• Content Owner for SharePoint look & feel as well as document management

• Managing complex, web-based system projects utilizing skills/knowledge in Project Management, Change Management, Release Management, Configuration Management, SDLC Methodologies, Quality Assurance & Testing.
• Understanding multiple operating systems, databases, network technologies
• Strong verbal and written communication skills to gain consensus on design and solutions for project deliverables
• Creating and facilitating cross-functional cohesion across Enterprise workgroups focused on development delivery
• Managing development timelines with on & offshore resources

Dallas, TX, US

• Developed and delivered project documentation including, but not limited to Visio process flow diagrams and project requirement documents
• Partnered with Business Partners and Subject Matter Experts (SMEs) in the definition and support of functional requirements
• Identified business requirements via industry standard analysis techniques such as data flow modeling, workflow analysis, and functional decomposition
• Defined and developed accurate project documentation such as process maps, business requirement documentation, business rules, user stories, user flows, and user acceptance scenarios and test scripts
• Communicated and escalated launch impacting issues to leadership regularly and as needed to ensure consistent leadership involvement and awareness

Bellevue, WA, US

• Key stakeholder for end-to-end customer payment experience within the Cash Applications department (responsible for over eighty payment-related processes) on multiple projects in various life-cycle stages ranging from.
• Responsible for eliciting and/or providing requirements across multiple projects and managed requirements across the life-cycle to ensure delivery
• Managed leadership and stakeholder expectations regarding project scope and requirements, project milestones, issues and risks, technical solutions, business process impacts, and operational impacts
• Liaison between technical support / development teams and operational teams for system issues
• Monitored system health and operational metrics for product and project launches
• Communicated and escalated launch-impacting issues to Executive and Senior Leadership regularly and as needed to ensure consistent leadership involvement and awareness

Bellevue, WA, US

• Developed intranet content for offline processes & procedures as well as inbound call handling methods.
• Approval of billing system modifications in order to resolve manual process redundancies.

Bachelors In Music Performance, Voice

Assoc. In Arts & Sciences, Music