Elyse Johns Email & Phone Number

Castle Rock, Colorado, United States

Greater Denver Area

Promoted repeatedly from Barista to Store Manager in less than 3 years due to exemplary leadership and customer service experiences.- Full ownership of recruiting, hiring, onboarding, and training of new team members to drive district leading customer satisfaction scores and employee retention rates.- On a weekly basis, scheduled open to close coverage in 15 minute intervals for a team of 30 baristas & 4 shift supervisors.- Ran ongoing training, including diversity training to empower employees to make the right decision in a challenging and fast paced hospitality environment.- Drove retail product knowledge and expertise through Coffee Master (Black Apron) Certification.- Organized and implemented a par system to decrease ordering errors, resulting in lowered spending on supplies and having necessary products in place for customer needs.- Led store growth of over 40% during tenure by expanding efficiency, established routines, and continuous coaching conversations.

Aurora, Colorado, United States

I found a way to merge my love of movement and training others by way of fitness. I used my team building experience to recruit and hire a diverse team of instructors for the Better Bodies in Aurora. I led my instructors to have conversations with the gym members and build a new schedule with their input. During my tenure, member class attendance doubled, and every class had 25-30 participants.

I was exceedingly lucky to work for Aeropostale for so many years. I started off as a sales associate during college, and grew into the role of Sales-Lead. I had an amazing trainer that helped me hone my customer service and leadership skills. When I followed my dreams to New York City, I was able to transfer and keep growing within the company to the Assistant Manager role. While there, I grew into the Operations role within my store. I found my strengths in analyzing sales, expenditures, and developing new training programs for my employees to increase productivity and merchandising skills, improve their levels of service, and to decrease theft.

Bachelor Of Arts (B.A.), Theatre/Theater, 3.5

Activities and Societies: All-Campus Theatre Marketing Officer UT Dance Company Member and PerformerReceived a well-rounded liberal-arts.

Education record