Elysia Williams Email & Phone Number

North Andover, Ma

Danvers, Ma

Danvers, Ma

Danvers, Ma

Danvers, Ma

Greater Boston Area

• Provided first-class customer support to German- and English-speaking callers. Ordered products and periodicals for reading rooms and subscribers, processed credit card payments, and researched solutions to complex problems • Delivered technical support for digital versions of The Christian Science Monitor• Leveraged knowledge of several complex fulfillment systems, databases, and e-mail programs, and managed the departmental intranet using Google sites• Translated and replied to… Show more • Provided first-class customer support to German- and English-speaking callers. Ordered products and periodicals for reading rooms and subscribers, processed credit card payments, and researched solutions to complex problems • Delivered technical support for digital versions of The Christian Science Monitor• Leveraged knowledge of several complex fulfillment systems, databases, and e-mail programs, and managed the departmental intranet using Google sites• Translated and replied to e-mails and letters promptly and acted as an advocate for customer needs by providing feedback on their behalf• Obtained and utilized thorough product and institutional knowledge, and compiled a departmental manual of policies and procedures Show less

Taught twelve supervised lessons a week for grades 9 through 13 at a college preparatory school, business academy, and vocational training school and prepared engaging classes focusing on fostering students’ English language output and encouraging communicative language use

• Provided superior customer service to families, individuals, and businesses• Processed checks, money orders, deposits, withdrawals and loan payments

• Selected to handle applications for faculty positions• Operated A/V equipment for movie screenings and performed office work

• Consolidated instructions and wrote a guide for future job training• Coordinated daily work orders and organized welcome information for conferees

Master Of Arts (M.A.), German Language And Literature

Activities and Societies: Coffee hour coordinator

Ba, German, Psychology

Activities and Societies: Junior Advisor Selection Committee