Elyssa Ulloa Email & Phone Number

Miramar, Florida, United States

Miramar, Florida, United States

Miami, Florida, United States

➤ Leveraged knowledge in network design, infrastructure security, and threat monitoring to safeguard IT infrastructure.➤ Strategically administered system software by implementing system installation, configuration, and documentation.➤ Provided top-notch technical support by configuring IT infrastructure and effectively maintaining software applications.➤ Accomplished HR objectives by onboarding employees, communicating job expectations, and reviewing contributions.➤ Managed 20+ support tickets to facilitate continuous IT operations and ensure excellent customer service was provided.➤ Consulted with IT managers and other departments as required to ensure compliance with regulatory requirements.➤ Trained end-users on hardware functionality and software programs while resolving logged errors in a timely manner.

➤ Oversaw system administration for the company's network and effectively developed user provisioning processes.➤ Expanded knowledge of technological advancements/trends in IT support to provide top notch service to customers.➤ Improved operational efficiency while managing customer requests, transactions, and technical specifications.➤ Strategically reported to the company any common themes or questions that arose to continually drive improvement.➤ Performed and kept records of preventative maintenance needs and performed testing on company electronics.➤ Worked directly to meet or exceed targets by managing all aspects of customer service and engagement strategies.➤ Resolved technical issues, improved IT systems, provided IT support to customers, and maintained computers.

➤ Salesperson – Foot Locker – 08/2017 to 04/2018