Emilie F. Email & Phone Number

United Arab Emirates

Dubai, United Arab Emirates

Dubai

• Responsible for achieving and excelling set targets to meet the objective of achieving overall station budget of the current overall financial year.• Responsible for regional accountability.• Protecting existing top accounts, constantly exploit any new opportunities of sales by creating maximum awareness of QR services.• Handling premium top accounts and serve as lead representative to all foreign embassies.• Offering quality of service to trade/corporate clients; keeping them updated on all the information about Qatar Airways and providing the management with the relevant market intelligence.• Investigate and report all potential concerns for company feedback i.e. other airline practices, political or economic influence.• Maintain regular contact with the travel industry, ministries, government sectors, associations or business councils, universities, hospitality industries, embassies; and making every effort in acquiring sales leads and increase awareness of QR product by distributing timetable give away and other displays.• Handling and making recommendations for all sponsorship requests.• Represent Qatar Airways at sponsored events.• Train Qatari’ staffs or any new joiners in various duties as per business requirements.

Doha Qatar

Accountable for proactively soliciting and managing Transient/Group/Catering/ExtendedStay related opportunities within assigned segments, industries and territories with significant revenue potential. Aligns customer profile with the appropriate product. Achieves personal and team related revenue goals. Ensures business turned over properly and in a timely fashion for proper service delivery in accordance with brand standards.Responsible for driving customer loyalty by delivering service excellence throughout each customer experience.Provides service to our customers in order to grow the account on behalf of Marriott International.Proactively soliciting and managing social group/catering-related opportunitiesdentifies, qualifies and solicits new group/catering business to achieve personal and each hotel’s revenue goals.Focuses efforts on group/catering accounts with significant potential sales revenue.Handles complex business with significant revenue potential as well as significant customer expectations.Develops effective group/catering sales plans and actions.Designs, develops and sells creative catered events. Maximizes revenue by upselling packages and creative food and beverage.Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc and knows how to sell against them.Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities. Manages and develops relationships with key internal and external stakeholders.Uses sales resources and administrative/support staff. Conducts site inspectionsPerforms other duties as assigned to meet business needs.

Al Wahda Street West Bay Doha Qatar

Responsible for developing a working knowledge of all departments in the hotel and their dependence and interaction with the Sales Department. Responsible for learning how to drive customer loyalty by delivering service excellence throughout each customer experience. Learn to proactively prospect for the target customer of the property (e.g., group, catering, business travel, leisure travel). Learn proficiency in using Marriott’s Customer Focused Sales Call Process and the skill of closing the sale through training and trial. Gain understanding of property revenue goals and how to achieve personal and team related revenue goals. Learn how personal sales and service contribution affect the total hotel’s success. Provide service to our customers in order to grow share of the account on behalf of Marriott International, across the enterprise. Learn how to partner effectively with Event Operations to maximize the customer experience of the property.

Cebu City, Philippines

•Develops/ Maintains new & existing clients through effective planning of sales call and strategizing negotiations•Entertains prospective clients inside/outside the hotel to promote goodwill and solicit business•Maintains an updated list of their clients with all pertinent info and regularly visit/ calls them to build rapport•Builds up a professional rapport with the client when monitoring concerns for the guarantee of their booking•Attends to any appreciation / concern/ comment / complaint of the client & brings it up to concerned authorities•Double check all the details of their contract for the protection of the client and the hotel•Coordinates and build rapport with all departments in order to effect good service for their clients•Ensures timely submission of pertinent documents to reservations•Abides by all credit policies of the hotel; coordinating closely with the credit and collections manager•Constantly noted down and refers major concerns of guests to their immediate superior for appropriate action•Performs duties as may be required by the Senior Sales Manager, prescribed in the approved S/Ps guidelines

Cebu City Philippines

•Do outbound calls•Handle American Diabetes Association account•Convince clients to send risk tests to their houses and just simply place stamps and whatever donations they can offer they can send the risk tests back to our office•Giving full attention to what other people are saying, taking time understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times•Responsible for building customer relationships through conducting survey and customer service calls to existing and potential customers to promote and market the product.•Abiding by established quality and regulatory guidelines as well as follow call scripts to adhere to Federal regulations and department quality requirements.•Responsible to document or update customer information through systematic data entry. •Required to work on evening and weekend shifts.•Should be able to listen and understand information and ideas presented through spoken words and sentences.

Cebu City, Philippines

* Converse with customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.* Book package tours for clients.* Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by various travel carriers.* Provide customer with brochures and publications containing travel information, such as local customs, points of interest, or foreign country regulations.* Print or request transportation carrier tickets, using computer printer system or system link to travel carrier.* Encash American Express travelers checks from clients* Assist clients to do Emergency check cashing from their American Express Card * Assist clients to process their passport and visa extensions * Assist clients to report lost or stolen American Express traveler’s checks.

Bachelor'S Degree, Mass Communication - Broadcasting And Journalism

Activities and Societies: CEBU DAILY NEWS internship program Journalist May 2003 CEBU CATHOLIC TELEVISION NETWORK internship program.

High School