Erica Shuler Email & Phone Number

Beaumont, TX, US

• Troubleshoot complex failures within the ERP Integration that connects Procore to the client's respective accounting software (QuickBooks)
• Responsible for all communications, status updates, and documentation for assigned case
• Educate client on best practices for navigation through Procore and their ERP system in order to optimize customer integration experience
• Consistently outperform caseload expectations, closing twice as many cases as required, while providing exceptional… Show more
• Consistently outperform caseload expectations, closing twice as many cases as required, while providing exceptional support to users and fostering a collaborative work environment
• Actively contribute to our team's success by engaging in our Slack channels, aiding fellow Representatives, and leading the onboarding of new team members Show less

• Acquired and maintained a thorough understanding of Procore’s business model, system, and the tools needed to optimize system use and maximize impact
• Delivered a best-in-class customer experience by managing and addressing a stream of telephone, web inquiries, chat, and email to patiently guide our customers through the process of achieving their goals with.
• Demonstrated a positive attitude and respect for coworkers and customers by building and maintaining warm… Show more
• Demonstrated a positive attitude and respect for coworkers and customers by building and maintaining warm working relationships with clients and colleagues alike
• Exceeded all metrics with a Customer Satisfaction Score (CSAT) of 97.9% and a received the largest number of customer-based surveys with a yearly total of 1,075 Show less

• Provided customer service to resolve technology challenges through a series of activities and knowledge-based research in a virtual call center environment
• Exceeded compliance and case logging goals by achieving and maintaining an average Customer Satisfaction Score (CSAT) of 95%
• Mentored new advisors in training and took live calls to assess quality and educate on procedure

Beaumont, Texas, United States

• Demonstrated expertise in crafting and serving a wide range of beverages with precision and efficiency, ensuring high customer satisfaction and adherence to quality standards
• Effectively managed bar operations, including inventory control, ordering supplies, and maintaining a clean and organized work environment, resulting in smooth and seamless service delivery

Beaumont, Texas, United States

Successfully managed various responsibilities to optimize operations and drive sales growth. In addition to maintaining the webpage and handling all online inquiries, implemented a robust Dealer Management System (DMS), resulting in a remarkable 50% increase in annual sales. Effectively oversaw day-to-day operations, ensuring that all sales transactions.