Emad Elsayed Email and Phone Number
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Highly accomplished hospitality leader with 20+ years of experience in managing operations for luxury hotels across globally recognized chains, including Iberotel, Baron, Rotana Hotels & Resorts and Millennium Hotels & Resorts. Proven ability to lead multi-functional teams, improve operational efficiency, and drive financial growth while maintaining world-class service standards. Skilled in pre-opening leadership, team development, process optimization, and guest satisfaction enhancement. An adaptable and results-driven professional committed to delivering exceptional hospitality experiences. My progressive track record in evolving businesses is my core strength & that has turned me to leader - with passion & commitment towards helping businesses succeed. I am someone who is unwilling to settle for average; known to lead by example & challenge is something that excites me. With qualitative experience of 17 years in opening new outlets, providing luxury hospitality, delivery of world-class guest services, and accomplishing multi-fold revenue increase. I enjoy working in teams, resulting in enhanced systems for higher performance of the team. Some of my positives which I can talk about are skilled in managed all aspects of Profit Centre /Hotel Operations, including budgeting, P&L, KPIs monitoring, staff training, marketing, inventory /room management, process improvement/automation/renovations for improved brand visibility and YOY growth.A few highlights I would like to draw your attention towards are:►Successfully elevating C-SAT score from 69% to 82 % through monitoring the needs of all different levels and types of guests, meeting their preferences, and achievement of set targets►Actively involved in recruiting, training, building & mentoring high-performance teams through On-Job Training Certificate, Group Training Techniques, and Zodiac Programs ► Effectively understood the needs of different hotel departments, providing robust solutions and turned-around loss-making units into profitable ventures►Managed all aspects of Profit Centre /Hotel Operations, including budgeting, P&L, KPIs monitoring, staff training, marketing, inventory /room management, process improvement/automation/renovations for improved brand visibility and YOY growth
Millennium Hotels And Resorts
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Hotel General ManagerMillennium Hotels And ResortsMakkah Province, Saudi Arabia
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General ManagerMillennium Hotels And Resorts Jan 2023 - PresentMillennium Airport Hotel ,Al Madinah, Saudi ArabiaA 5- Star Hotel in Madinah City in KSA, with a prime location at Madinah Airport, targeting Airlines Crews, Layover Passengers, Corporate, Non- Muslims clientele,which made it unique in Madinah business segmentation. -Oversee all hotel operations to deliver high levels of guest satisfaction and financial success. -Develop strategies to enhance service quality and operational efficiency. -Review and analyze financial statements, ensuring budget alignment and profitability. -Act as the main point of communication with ownership representatives and asset managers. -Drive business strategies to achieve targeted revenue and guest satisfaction metrics. The hotel consists of 227 Keys, includes Deluxe, Superior, Junior and Executive suites. 4 Meeting Rooms, crew lounge, one Restaurant and lobby café in addition to one outside Terrace Area.Core Work Activities,► Set strategic and operational direction in collaboration with executive leadership team.► Maintain correct procedures for hotel accounting, credit control, and handling of financial transactions and supply inventory.► Attend shareholders and- Board meetings when required.► Give directions as per owners-shareholders’ request.► Review Financial Reports and statements to determine how operation is performing against budget.► Deputise and assist with managing the overall day to day running of all aspects of the hotel, including occupancy,etc…► Seek out opportunities to improve commercial performance.► Oversee and direct the operational development and progress of the property and manage overall standards and service implementation and improvement.► Handling owners and keep high a relation and communication with owner’s rep or asset management.► Monitor the forecasted business on the books and ensure revenues are maximized. -
Acting General ManagerMillennium Hotels And Resorts Sep 2022 - Jan 2023Millennium Airport Hotel , Al Madinah, Saudi Arabia..A 5- Star Hotel in Madinah City in KSA, with a prime location at Madinah Airport, targeting Airlines crews, Layover passengers, corporate, Non- Muslims clients, which made it unique in Madinah business segmentation. -Led all operational functions to ensure smooth and profitable day-to-day performance. -Analyzed operational challenges and implemented solutions to streamline efficiency.- Managed relationships with hotel stakeholders and owners. The hotel consists of 227 Keys, includes Deluxe, Superior, Junior and Executive suites. 4 Meeting Rooms, crew lounge, one Restaurant and lobby café in addition to one outside Terrace Area.Core Work Activities,Oversee the operations functions of the hotel.► Target to deliver an excellent guest experience & manage between profitability and guest satisfaction measures.► Managing Profitability and departmental Budgets.► Keep operations team components of operations to drive guest satisfaction and the desired financial results.► Review Financial Reports and statements to determine how operation is performing against budget.► Identifies and analyses operational challenges and facilities to prevent reoccurrences.► Develop an operational strategy that is aligned with the brand’s business strategy and lead to its execution.► Establish a vision for product and service delivery on property.► Handling owners and keep high a relation and communication with owner’s rep or asset management
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Hotel Operations ManagerMillennium Hotels And Resorts Jan 2021 - Sep 2022Grand Millennium ,Tabuk, Saudi Arabia ( Soft-Opening)An upscale, Luxury 5-Star Hotel in Tabuk City, a very modern and advanced high-tech premises with an extensive landscape, the hotel consists of 218 Keys, varies between (Royal suite, Presidential, Premium, and Grand Millennium Suites, Executive and Deluxe Rooms. -Monitored departmental KPIs and operational budgets to ensure financial goals were achieved. -Maintained compliance with **Covid-19 safety protocols** and international hygiene standards. I leveraged my long experience in making high-stake decisions and overcoming complex business challenges using experience-backed judgment, strong work ethics and leadership skills. Orchestrated Hotel operations towards the achievement of revenue & profitability targets. Leveraged market intelligence/ competitor activities to forecast future business and enhance value propositions.Some of the accomplishments during my career are enumerated as:►Designing & implementing plans in sync with organizational vision while monitoring – budget, P&L figures, ROI, and team KPIs. ►Spearheading overall management of hotel operations, defining objectives, and implementing an action plan for achieving set targets►Leading and managing the hotel departments, teams, profitability, departmental budgets & CAPEX expenditures►Ensuring healthy financial performance by closely monitoring the top line and bottom line (economic governance for the organization's success)►Implementing all P& P to be in place for all the departments through reviews and checks►Establishing a vision for product and service delivery on property, high-level consistency of a Luxury Brand's Quality Service Delivery►Overseeing the recruitment and training of hotel staff to ensure a capable & talented workforce►Supervising furnishing projects in the hotel, driving innovation, upkeep, maintenance, and landscaping of large hotel complex ►Tracking and monitoring each department's accounts receivable, accounts payable, and purchase requisition
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Director Of OperationsRotana Hotel Management Corporation Pjsc Jan 2020 - Jan 2021Dana Rayhaan ,Dammam, Pre-Opening Saudi Arabia-Oversaw pre-opening operations and managed all functional departments. -Recruited and trained teams to meet operational goals and service standards.- Established performance metrics and ensured project milestones were achieved on schedule. Bringing about change in work practices & procedures, I tackled complex business challenges & made high-stakes decisions using experience-backed judgment, strong work ethic & irreproachable integrity. Accountable for 5- Star Hotel in the Eastern Province of KSA in a pre-opening phase, a very modern and stylish hotel overlooking the gulf in a central location area of Dammam city, the only 5-star hotel in Dammam to open in decades. Highlights ► Targeted corporate clientele and individual customers from neighbors’ Gulf States. The hotel consists of 285 units, including different types of rooms and suite categories►Designed performance metrics to provide traceability through the organization and advance tactical and strategic business goals.►Led, recruited, hired, and trained crew members on the application of projects, customer relations, and customer service -
Director Of OperationsRotana Hotel Management Corporation Pjsc Sep 2020 - Dec 2020Centro Cornich Al Khobar -Task Force , Soft Opening, Saudi ArabiaHighlights • Provided leadership and support in Soft Opening functions of the hotel, ensuring the highly-successful opening. • Assisted in preparation of statistical, performance & forecast reports as necessary • Facilitated annual budget and strategic plan preparation and provide management with marketing information
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Operations Support ManagerRotana Hotel Management Corporation Pjsc Feb 2017 - Jan 2020Centro Waha Hotel, Pre-Opening - Riyadh - Saudi ArabiaCareer ProgressionMar 2018 – Jan 2020: Operations Manager May 2018 - Dec 2018: FOM & In-Charge as Director of Sales Feb 2017 – Feb 2018: Front Office Manager - Pre- Opening -Directed hotel operations with a focus on financial growth and guest satisfaction.- Collaborated with sales and marketing teams to attract clients and increase revenue.- Monitored resource utilization, improving efficiency and reducing costs. I was accountable for leveraging problem-solving concepts, quantitative techniques, and approaches to optimizing operations and facilitating decision-making. Acted as critical Corporate Representative, liaised with diverse stakeholders/ groups to drive operational excellence, and optimize understanding of business and challenges. Delivered positive customer experiences by implementing effective quality assurance practices Highlights • Increased company quality average by achieving 5% quality of work in 2 years, with 2 % quality of work over last year.• Interfaced with clients to determine marketing & design vision, define the scope of work, establish budgets and deliverable schedules• Maintained high rank on trip advisor between the top 10 in Riyadh City, including the 5 Stars Hotels• Achieved a very high score on booking.com, 8.5 with the 4 Stars Tools and capabilities compared with the 5 Stars Standard. • Successfully achieved 5 % growth in customer base by Implementing innovative marketing strategies/sales plans. • Monitored multiple databases to keep track of company inventory and ensure cost-efficiency
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Acting Director Of Front OfficeRotana Hotel Management Corporation Pjsc Dec 2014 - Feb 2017Al Marwa Rayhaan-Makkah , Saudi ArabiaCareer Progression,Assistant Director of Front Office , Dec 2014- Jan 2015Acting Director of Front Office , Jan 2016-Jan 2017Highlights -Improved Guest Satisfaction Scoresfrom 80% to 82%. -Reduced staff turnover from 40% to 15% through team-building initiatives. -Assisted the Director of Rooms in managing day-to-day operations within the FO department • Successfully increased the up-selling revenue and achieved a set target for the department as an In-Charge.• Achieved cost savings by decreasing the employees turnover from 40% to 15 % YTD• Played a crucial role in improving the Guest Satisfaction Survey Score from 80 % to 82 %• Mentored and developed 3 key staff members to be responsible for the department and take over the responsibilities during my absence• Conducted multiple OJT Sessions, which helped to increase the professional standard of employees within the department• Assisted the Director of Rooms in managing day-to-day operations within the FO department• Drove problem-solving, staff training, team building, and ensured the personalized service was offered to each and every guest.
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Assistant Director Of Front OfficeRotana Hotel Management Corporation Pjsc Sep 2014 - Dec 2014Karballa Rayhaan, Task Force, Pre-Opening , Karballa -Iraq-Assisted in day-to-day operations and front office team development. -Drove problem-solving, staff training, team building, and ensured the personalized service was offered to each and every guest .
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Assistant Director Of Front OfficeRotana Hotel Management Corporation Pjsc May 2007 - Dec 2014Al Salam Rotana - Khartoum,SudanCareer Progression,Team Leader FO, May 2007- Aug 2008Reception Manager, Aug 2008- Jan 2010Duty Manager, Jan 2010- Dec 2012Assistant Director of Front Office, Jan 2013-Dec 2014Highlights -Supervised guest relations and ensured efficient front desk operations. -Managed front desk operations, staff performance, and guest satisfaction. -Supervised front desk operations and mentored junior staff.• Assisted the Director of Rooms in managing day-to-day operations within the FO department• Drove problem-solving, staff training, team building, and ensured the personalized service was offered to each and every guest• Prepared room revenue and occupancy forecast occupancy to accordingly plan schedule, department, and stationery needs.
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Various Positions In Front Office DepartmentIberotel Palace & Solymar Sharming Inn & Baron Hotels Jan 2004 - May 2007Sharm El Shiekh, EgyptRoles:Bellboy, Housekeeping Order Taker, Telephone Operator, and Front Desk Agent
Emad Elsayed Skills
Emad Elsayed Education Details
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English Language And Literature/Letters
Frequently Asked Questions about Emad Elsayed
What company does Emad Elsayed work for?
Emad Elsayed works for Millennium Hotels And Resorts
What is Emad Elsayed's role at the current company?
Emad Elsayed's current role is Hotel General Manager.
What is Emad Elsayed's email address?
Emad Elsayed's email address is em****@****ana.com
What schools did Emad Elsayed attend?
Emad Elsayed attended Zagazig University.
What are some of Emad Elsayed's interests?
Emad Elsayed has interest in Footballswimmingtravellingsocial Work, Football Swimming Travelling Social Work.
What skills is Emad Elsayed known for?
Emad Elsayed has skills like Customer Service, Hotels, Hospitality, Front Office, Pre Opening, Customer Satisfaction, Hotel Management, Yield Management, Hospitality Management, Hospitality Industry.
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Emad Elsayed
Elevating Hotel Management: 20 Years Of Hospitality Expertise With Advanced Oracle Solutions At Saudico. Empowering General Managers To Enhance Guest Experiences And Shape The Future Of HospitalityRiyadh Region -
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