Emad Sam Email & Phone Number

Cairo Governorate, Egypt

Cairo, Egypt

• Teach programming concepts and skills to children aged 6 to 16 years old in an interactive and engaging manner. • Design and develop curriculum materials, lesson plans, and assessments to ensure effective learning outcomes. • Utilize strong communication, leadership, and problem-solving skills to inspire and motivate students to excel in programming. • Foster a positive and inclusive learning environment, where students are encouraged to explore and experiment with coding.

Cairo Governorate, Egypt

• Handled high volume of in-bound calls pertaining toreconciliation of delinquent accounts.• Handled the Complaints between the customers and theclients (restaurants) as the Company related to Delivery industry like late order or food problems.• Handled multi language customers (English - Arabic).

Cairo Governorate, Egypt

• Established and optimized schedules to keep coverage andservice in line with forecasted demands.• Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.• Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize onemerging trends.

Cairo Governorate, Egypt

• Engaged end users and answered questions via phone.• Built and provided basic end-user troubleshooting anddesktop support on Windows, Linux and Mac systems.• Configured hardware, devices and software to set up work stations for employees.• Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.