• Develop HR Team within the region – build HR capability at HRM/HRC • Ensure compliance with IHG HR policies and standards• Coordinate TQM training and facilitate implementation• Ensure appropriate hotel-based support and training for brand essence• Coordinate regular staff surveys and analyze the results, ensuring action plans are implemented - analyze and review employee satisfaction surveys and facilitate and monitor improvement action plans• Regularly (monthly) analyze business needs in conjunction with Regional team to set priorities and support improvement in areas identified (OH&S, Brand standardization turnover, organization structures, TNA, recruitment).• Manage the implementation and execution of all stages of the ELC using IHG programs and resources (intranet).• Participate in the overall business planning process. In conjunction with corporate HR develop budget guidelines specific to the HR function – review and evaluate HR business plan’s ability to meet needs of business. Identify opportunities for improvement.• Analyze and confirm hotel organization structures’ ability to meet current/future needs of the business.• In conjunction with RGM/DOPs/GM ensure compliance with OHS legislation in order to provide a safe working environment for all stakeholders – review area of OH&S statistics and assist in formulation of hotel action plans with industry specialists.• Monitor hotel-based salary and benefit allocations and ensure equitable allocation of IHG standards.• – monitor IR issues and prepare communication overview of current/pending IR issues/developments• Identify, recommend, facilitate • Manage HR pre-opening and cessation plans for the region as required.• Develop and maintain open communication framework with hotel GM, Excom and RGM to ensure upholding of values, vision

• Develop HR Team within the region – build HR capability at HRM/HRC and line manager level• Review capability/GAP analysis and develop appropriate response programs• Work with RGM to develop regional succession plans and identify high potentials• Ensure compliance with IHG HR policies and standards• Coordinate TQM training and facilitate implementation• Ensure appropriate hotel-based support and training for brand essence• Regularly (monthly) analyze business needs in conjunction with Regional team to set priorities and support improvement in areas identified (OH&S, Brand standardization turnover, organization structures, TNA, recruitment).• Manage the implementation and execution of all stages of the ELC using IHG programs and resources (intranet).• Participate in the overall business planning process. In conjunction with corporate HR develop budget guidelines specific to the HR function – review and evaluate HR business plan’s ability to meet needs of business. Identify opportunities for improvement.• In conjunction with RGM/DOPs/GM ensure compliance with OHS legislation in order to provide a safe working environment for all stakeholders – review area of OH&S statistics and assist in formulation of hotel action plans with industry specialists.• Review PDR practices in each hotel, provide education to deliver high quality practice and consistency and engage on key issues.• Participate in quarterly RGM reviews of hotel operations.• Oversee any Industrial Relations issues with the hotels and establish strong relationships with relevant third parties to ensure issues are dealt with immediately – monitor IR issues and prepare communication overview of current/pending IR issues/developments• Identify, recommend, facilitate and monitor T&D programs and initiatives to develop individual and organizational capability.• Develop and maintain open communication framework with hotel GM, Excom and RGM to ensure upholding of values, vision and purpose.

• Develops the hotel’s HR strategy in conjunction with the mission, goals and objectives of the hotel and presents to Executive Committee• Establishes at the property, the ICHG HR framework including:o The organization structureo HR Policies and Procedureso Recruitment systemo Induction and Orientation procedureso Training procedureso Performance Appraisal systemo Transfer and promotion procedures• Develops a hotel succession plan• Manage workers compensation and rehabilitation and medical insurance• Maintain remuneration scales in accordance with financial objectives• Plan bonus, commission and incentive schemes for relevant staff • Financial Responsibilitieso Prepares the Human Resource Division budgeto Controls and analyses, on an on-going basis, HR Division costs to ensure performance against budgeto Contributes to the preparation of the hotel’s Strategic Plan, Marketing Plans and Goals Program• Occupational Health and Safety Responsibilitieso Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the sameo Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedureso Be familiar with property safety, first aid and fire and emergency procedures and enforce these in your areaso Initiate action to correct a hazardous situation and notify supervisors of potential dangerso Ensure security incidents and accidents are logged, investigated and rectified to prevent future catastrophes

• As a member of the opening team for the hotel established all work methods, policies, functioning of the department.• Co ordinate with department heads in ensuring employee commitment to company rules and policies.• Responsible for ensuring completeness and accuracy of all relevant licenses and registers.• Ensure all employee benefits, staff facilities and entitlements are administered timely and accurately.• Assist in all manning activities as per the Manpower budget• Advice, propose and recommend systems and policies to enhance performance and teamwork.• Coordinate with all department heads to ensure proper relevant training is being conducted.• Monitor all training, is effective with team members and productive.• Conduct behavioral training for the team.• Recording of all training conducted and ensuring training man hours for all operational departments• Started the “Employee of the month “concept in the hotel.• Responsible for all staff activities and functions.• Reduce costs: Housing, transportation, Social insurance.• Handling of all expatriate contracts along with corporate Human Resource department.• Recommended on hiring, promotion, increments and firing of subordinates• Counseled and motivated subordinates in work related matters• Attended training in own and related work areas to enhance skills and develop multi functionality• Worked as a link between unit and corporate.• Introduced proper system of Induction for all new • Worked on a cross-departmental appreciation scheme