Eugene Maddux Email & Phone Number

New York City Metropolitan Area

- Support meetings such as quarterly earnings and CEO business reviews for executive staff by setting upconference rooms and managing ins and outs- Assist with live production by camera switching, adjusting mixer boards, prepping speakers withlavaliers, providing teleprompter requests, and coordinating room setups with clients- Manage a virtual production space by setting up broadcast cameras, lighting cues, and custombackground videos for the designated video wall- Consistent white glove service and professionalism for senior executives, board members, and clients

Greater New York City Area

Executing set up and break down of small to large shows for Fortune 500 companies.Maintaining close contact with clients and adapting to their needs as needed in a live environment.Ability to operate as an A1/A2 dedicated technician, educating clients on conference room equipment and applications such as Crestron and Cisco for a successful meeting environment. Troubleshooting and maintaining equipment such as audio/lighting and other meeting base equipment to ensure the quality of performance needed for a successful event.Contribute to the overseeing and relationship of outside vendors. Familiar with Creston and Cisco meeting room equipment.Convene (www.convene.com) designs and services premium places to work, meet, and host inspiring events. Through strategic partnerships with prominent commercial landlords, Convene operates a network of hospitality-driven locations in Class A office buildings across major U.S. cities, with plans to expand globally. Convene has raised $260M in equity funding to date, has been named one of America’s 100 Most Promising Companies by Forbes, and a Best Workplace by Inc. and Fortune Magazine.

Greater New York City Area

Audio Visual systems integration and videoconferencing system deployment working with Biamp, Crestron and Extron equipment. Structured cabling installation services.

New York

A1, A2 Audio Engineering, conference room equipment and facilities oversight and maintenance for both large and small scale conference events. Troubleshooting equipment and A/V issue resolution and mitigation during setup/installation as well as during live events.

Greater New York City Area

Event set up and striking for a range of event types including conferences and presentations, celebrity PR stunts, awards shows and tradeshows. Tasks include wiring for sound, running boards, A1 and A2, as well as equipment oversight.

Audio planning and set up for public and private events requiring sound systems for large and small audiences including movie events, speaking engagements and live concerts. Equipment management, distribution and oversight for field teams.Security monitoring systems technology installation and set up for offices, new construction residences and commercial businesses.

Greater New York City Area

Studied at SAE Institute in NY, graduating with a Audio Engineering Diploma. Ultimately, I intend to use my education toward a career in sound production, either through live TV and events, or in a studio environment.

Liaise between Time Warner customer service department and field service technicians to identify technical issues and resolutions stemming from customers' service complaints.Oversee technician routing and scheduling for customer service connection and disconnection in New York Orange, Sullivan and Ulster county region.Utilize ARRIS Workforce suite of field service management tools to identify technician routing inefficiencies and provide solutions to decrease mileage or increase customer stops. Utilize customer account management program, ACSR (Advanced Customer Service Representative), to oversee customer use of distributed cable equipment.Work with field technicians to troubleshoot customer complaints and tech issues such as signal trouble, faulty equipment (VOiP, boxes and modems.) Manage dispatch floor activity by assisting other dispatchers with customer service issues and use of internal dispatch tools.

Responsible for completing service requests for Time Warner Cable residential customers including phone and modem installation, disconnection and service complaint resolution.Conducted physical line installation in residences by running new hidden wiring to additional rooms. Completed up to 30 service calls in the Sullivan county region daily. Investigated signal issues from the electric pole to confirm level of power kick-back.