Digital Operations Executive
Current- Managed the E-Commerce website including maintenance, issue resolution, customer aid, and bug fixes.- Successfully resolved order, return, refund, and website-related errors to ensure a seamless User Experience (UX) within established SLAs, with a constant focus on enhancing efficiency.- Reconciled various financial sales & tender recos, ensuring payment and refund settlements.- Actively worked to meet & surpass KPIs & OKR's within SLA, & consistently updated internal & external… Show more - Managed the E-Commerce website including maintenance, issue resolution, customer aid, and bug fixes.- Successfully resolved order, return, refund, and website-related errors to ensure a seamless User Experience (UX) within established SLAs, with a constant focus on enhancing efficiency.- Reconciled various financial sales & tender recos, ensuring payment and refund settlements.- Actively worked to meet & surpass KPIs & OKR's within SLA, & consistently updated internal & external stakeholders.- Served as a liaison between internal and external stakeholders, including Warehouse, Customer Service, Finance, Third Parties, Buying, Tech Support, Delivery, and IT.- Worked with Digital Merchandising team to set up various Gift with Product rules and creating various sales and discount rules.- Actively monitored live processes, collaborated with internal and external teams to refine them, & introduced new ones. Show less
