• Trusted advisor for deal management in UK market, focusing on pipeline management & the de-risking of deals with Fortune 500 and Enterprise Customers.• Helping the UK field commercial team to build the right deal structure to align with the deal intent and what's negotiated with MSFT customer.• Helping the Commercial Executives in their negotiation with MSFT customers (commercial/Gov) by advising on what's operationally feasible (from policy, compliance, system perspective...etc)• Identifying gaps in policy, processes, and tools and working with the respective business partners to fill in these gaps for better experience for MSFT's sellers, partners, and customers. • Collaborate and Develop impactful relationships with MSFT Vendors, Sales, Operations & other business stakeholders to maximize revenue.• Act as UK market escalation point for issues related to MSFT Contracts, orders, policy, and processes (tier 3).• Drive process & productivity initiatives to transform deal management processes, improve engagement with stakeholders & drive productivity savings

• Obsess over Microsoft’s UAE customers and prospects to deliver a world-class customer engagement experience. • Identify and explain how businesses across industries, company sizes and types can meet a new bar for excellence and reinvent themselves in the next decade by embracing Microsoft’s technologies; • Position competitive offerings and solutions in the context of customer needs and experiences; provide technical product overview and insights pertinent to customer need and usage scenarios; • Demonstrate product demos, how customers can capture value and envision their future with Microsoft’s technologies; • Quarterback sales from opportunity to usage; be the main point of contact for Microsoft's customers, leading the sales strategy, overcoming objections and negotiating success; • Meet and exceed targets for net-new revenue and sales pipeline, monthly and quarterly forecast for cloud solution usage and sales; accurately forecast sales, pipeline and usage for products and solutions in your scope; • Work in fast-paced, collaborative, dynamic environment with Sales Development Specialist, Technical Solution Professional and Consumption Analysts to manage opportunities and pipeline through the sales cycle;

• Maintained a breadth of interaction across all dedicated accounts for renewal business (including cloud renewal and renew to cloud). • Contributed in Microsoft growth and transformation by privileging Cloud computing (SAAS, PAAS, IAAS)• Built a solid pipeline and reviewing it on weekly basis with MS stacks’ holders (Gulf Region). • Account management of Microsoft’s Mid-Market customers to develop quality sales opportunities.• building rapport with Decision Maker Contacts (BDM or TDM as relevant) and addressing their business interests• Active follow-up of self-generated opportunities to establish partner progress and customer satisfaction• Empowered MS Cloud renewal team and Academic renewal team to secure a green renewal scorecard. • Trained and advised MEA inside sales engine on Microsoft licensing programs. • Provided support for new recruits and openly sharing best practices for the benefit of the Sales Rep community.

• Selling, upselling and cross selling for the growth of Microsoft Anti-Piracy revenue.• contributing in Microsoft growth and transformation by privileging Cloud computing (SAAS, PAAS, IAAS)• building a solid pipeline and review it on weekly basis with MS stacks holders (Bahrain & Oman). • Providing small and mid-size companies with the best legal licensing solutions including legalization through Microsoft Cloud (Windows Azure & O365).• Managing account planning guidance to maximize volume licensing revenue, negotiation strategies and deal escalation strategies and tactics.• Acted as a Team Leader for MS Gulf Anti-Piracy team, couched selling techniques, followed up on the weekly forecast and helped in building a solid pipeline and forecast accuracy.• Engaging with companies with licenses irregularities to fulfill the licenses gap and correct Mis-licensing situations.

• Identifying, and resolving Cisco customer issues using Oracle 11! and Cisco tools. • Entering, editing, expediting and monitoring Cisco orders through Oracle 11i.• Supporting and providing superior service for Cisco customers, employees and Cisco partners via phones, e-mails and faxes as a receiver and caller.• Contacting various levels of Cisco employees to work on Cisco partners’ inquiries.• Following-up on customer inquiries which were not immediately resolved.• Applying the proper telephone etiquette to satisfy various customer situations.

• Worked on behalf of Microsoft as a UK Technical Support for - the Xbox Console and Xbox live.• Supporting and providing superior technical service for Microsoft customers all over UK via phones and e-mails, as a receiver and caller.• Handling and resolving customers’ complaints and the technical issues.• Providing customers with product and service information.• Effectively dealing with job stress, angry callers, and upset customers.• Using the most appropriate ways to communicate with different behavior types on the telephone.• Applying the elements of building positive rapport with different types of customers over the phone.• Applying appropriate actions and different techniques to effectively control a telephone call.

“Inside Sales Executive” on behalf Google .com.• Selling Google Ad wards over the phone to SMBs in USA, Canada.• Creating and managing customers Ads through Google search engine. • Increasing customer’s revenue by making their Ads more visible through using the right keywords.• Developing/contributing to the development of a customer strategy.• Developing a Line of Business contacts in owned and shared accounts.• Conducting regular customer business reviews in owned accounts.

“Inside Sales Executive” on behalf super pages.com.• Selling the online yellow pages to SMBs in USA and Canada.• Account discovery, profiling and planning.• Creating and closing qualified opportunities in order to increase the revenue.• Developing and maintaining customer relationships.• Driving both revenue and customer satisfaction higher.• Maintaining consistent account engagement and detailed profiling of each account.