Emad Ziada Email & Phone Number

Dublin, Dublin, Ireland

Redmond, Washington, US

• Trusted advisor for deal management in UK market, focusing on pipeline management & the de-risking of deals with Fortune 500 and Enterprise Customers.
• Helping the UK field commercial team to build the right deal structure to align with the deal intent and what's negotiated with MSFT customer.
• Helping the Commercial Executives in their negotiation with MSFT customers (commercial/Gov) by advising on what's operationally feasible (from policy, compliance, system perspective...etc)
• Identifying gaps in policy, processes, and tools and working with the respective business partners to fill in these gaps for better experience for MSFT's sellers, partners, and customers.
• Collaborate and Develop impactful relationships with MSFT Vendors, Sales, Operations & other business stakeholders to maximize revenue.
• Act as UK market escalation point for issues related to MSFT Contracts, orders, policy, and processes (tier 3).

Redmond, Washington, US

• Obsess over Microsoft’s UAE customers and prospects to deliver a world-class customer engagement experience.
• Identify and explain how businesses across industries, company sizes and types can meet a new bar for excellence and reinvent themselves in the next decade by embracing Microsoft’s technologies;
• Position competitive offerings and solutions in the context of customer needs and experiences; provide technical product overview and insights pertinent to customer need and usage scenarios;
• Demonstrate product demos, how customers can capture value and envision their future with Microsoft’s technologies;
• Quarterback sales from opportunity to usage; be the main point of contact for Microsoft's customers, leading the sales strategy, overcoming objections and negotiating success;
• Meet and exceed targets for net-new revenue and sales pipeline, monthly and quarterly forecast for cloud solution usage and sales; accurately forecast sales, pipeline and usage for products and solutions in your scope;

Redmond, Washington, US

• Maintained a breadth of interaction across all dedicated accounts for renewal business (including cloud renewal and renew to cloud).
• Contributed in Microsoft growth and transformation by privileging Cloud computing (SAAS, PAAS, IAAS)
• Built a solid pipeline and reviewing it on weekly basis with MS stacks’ holders (Gulf Region).
• Account management of Microsoft’s Mid-Market customers to develop quality sales opportunities.
• building rapport with Decision Maker Contacts (BDM or TDM as relevant) and addressing their business interests
• Active follow-up of self-generated opportunities to establish partner progress and customer satisfaction

Redmond, Washington, US

• Selling, upselling and cross selling for the growth of Microsoft Anti-Piracy revenue.
• contributing in Microsoft growth and transformation by privileging Cloud computing (SAAS, PAAS, IAAS)
• building a solid pipeline and review it on weekly basis with MS stacks holders (Bahrain & Oman).
• Providing small and mid-size companies with the best legal licensing solutions including legalization through Microsoft Cloud (Windows Azure & O365).
• Managing account planning guidance to maximize volume licensing revenue, negotiation strategies and deal escalation strategies and tactics.
• Acted as a Team Leader for MS Gulf Anti-Piracy team, couched selling techniques, followed up on the weekly forecast and helped in building a solid pipeline and forecast accuracy.

Cairo, EG

• Identifying, and resolving Cisco customer issues using Oracle 11! and Cisco tools.
• Entering, editing, expediting and monitoring Cisco orders through Oracle 11i.
• Supporting and providing superior service for Cisco customers, employees and Cisco partners via phones, e-mails and faxes as a receiver and caller.
• Contacting various levels of Cisco employees to work on Cisco partners’ inquiries.
• Following-up on customer inquiries which were not immediately resolved.
• Applying the proper telephone etiquette to satisfy various customer situations.

Cairo, EG

• Worked on behalf of Microsoft as a UK Technical Support for - the Xbox Console and Xbox live.
• Supporting and providing superior technical service for Microsoft customers all over UK via phones and e-mails, as a receiver and caller.
• Handling and resolving customers’ complaints and the technical issues.
• Providing customers with product and service information.
• Effectively dealing with job stress, angry callers, and upset customers.
• Using the most appropriate ways to communicate with different behavior types on the telephone.

Mountain View, CA, US

• “Inside Sales Executive” on behalf Google.com.
• Selling Google Ad wards over the phone to SMBs in USA, Canada.
• Creating and managing customers Ads through Google search engine.
• Increasing customer’s revenue by making their Ads more visible through using the right keywords.
• Developing/contributing to the development of a customer strategy.
• Developing a Line of Business contacts in owned and shared accounts.

• “Inside Sales Executive” on behalf super pages.com.
• Selling the online yellow pages to SMBs in USA and Canada.
• Account discovery, profiling and planning.
• Creating and closing qualified opportunities in order to increase the revenue.
• Developing and maintaining customer relationships.
• Driving both revenue and customer satisfaction higher.