Eman H Email & Phone Number

Egypt

•Act as the focal point between the R&D Director and the Managers.•Handle calendar management for the R&D director including scheduling of appointments, meeting agendas, conference calls, time planning, and screening calls.•Attend meetings, develop meeting minutes and follow up on action items accordingly.•Conduct research and prepare presentations or reports as assigned.•Handle and prioritize all outgoing or incoming correspondence.•Handling travel arrangements for the Director, in terms of visa applications, flight and hotel reservations, agenda creation and calendar management.•Maintain an accurate and up-to-date structured database sheet for the department.•Maintain an accurate and up-to-date structured database for the department projects and aligning with Finance to ensure correct invoicing.•Handling and overseeing all needed arrangements in regards to visits, in terms of agenda creation, meeting room reservations, lunch / dinner reservations, transportation and logistics.•Handling Department internal induction in terms of logistics, schedule creation, training rooms reservation, following up, addressing or escalating if needed any related issues, follow up on managers’ interviews after the induction and communicate team assignation.•Handling the Director’s expenses and updating expense log on time.

•Act as the focal point between the Country Manager and the company’s Departmental Heads.•Follow up on pending issues delegated by the Country Manager.•Handle calendar management for the GM including scheduling of appointments, meeting agendas, conference calls, time planning, and screening calls.•Attend meetings, develop meeting minutes and follow up on action plans accordingly.•Meeting and greeting visitors at all levels of seniority.•Conduct research and prepare presentations or reports as assigned•Handle and prioritize all outgoing or incoming correspondence.•Make travel arrangements for executives •Maintain executive’s agenda and assist in planning appointments, board meetings and staff meetings•Liaising with clients and other staff.

Customer Service Delivery:To assist with the delivery of an integrated service to corporate standards which meets the needs of internal and external customers to enable all departments to meet their agreed targets.:Assisting in answering all types of first level enquiries relating to British Council activities in country.Registration & Finance:•Registering customers, collecting income received and transfering it accurately.•Using relevant systems to maintain records on the system & complete daily reconciliations.Back Office support:Carrying out a range of back office tasks including post registration services, Campus/finance related tasks, supporting corporate client registration, data handling, support for delivery of events and maintenance for contacts and Call Centre platform. To assist with the day to day back office administration of the Teaching Centre and Exams departments as needed, co-ordinated by the Customer Services Manager and Officers including but not limited to:•Delivering accurate and friendly registration services to Teaching Centre students and Examinations candidates to meet customer needs and to enable targets to be met•Handling Exams and Teaching Centre back office tasks within the Service Levels Agreements agreed and according to Quality Standards and guidelines•Attending to verification and stamping requests•Inputting customer data on CAMPUS•Contacting Teaching Centre and Exams customers to notify them of term/registration/exam date/venues, drop out surveys, waitlisted students•Inputting data into Exams MIS sheets, ESOLCOMMS, Edexcel online registration.•Processing transfers and refunds according to Teaching Centre & Examinations policy•Corporate clients are preregistered and registered according to Teaching Centre policy •Call Centre and Contacts database are maintained accurate and up-to-date

•Respond to customer inquiries in a timely manner, resolving any complaints or issues concerning service and/or product. •Verify customers and manage their accounts.•Assist and research Customers upgrades queries.•Place orders for RAM and SSDs upgrades.•Assist with troubleshooting, if needed.

•Respond to customer inquiries in a timely manner, resolving any complaints or issues concerning service and/or product. •Verify customers and manage their accounts.•Assist and research Customers billing inquiries.•Transfer customers to appropriate departments if needed.•Upselling Siriusxm products and services.

•Respond to customer inquiries in a timely manner, resolving any complaints or issues concerning their contracts. •Verify customers and manage their accounts.•Assist and research Customers billing inquiries.•Transfer customers to appropriate departments if needed.

•Respond to customer inquiries in a timely manner, resolving any complaints or issues concerning service and/or product. •Verify customers and manage their accounts.•Assist and research Customers billing inquiries.•Transfer customers to appropriate departments if needed.•Upselling Siriusxm products and services.