Eman Ragab work email
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Eman Ragab personal email
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As a Data Analytics and Reporting Specialist at _VOIS, I provide reliable and insightful reports and dashboards to support the operations and performance of Vodafone Global Enterprise customers and UK Customer Care Management. With over 8 years of experience in the telecommunications industry, I have developed a strong expertise in data analysis and visualization using various tools and platforms, such as SQL, SAP BO, Qlikview, and PowerBI.I am passionate about learning new skills and techniques to enhance my data analytics capabilities and deliver value to my stakeholders. I have completed multiple certifications from Udacity and APMG International, including Data Analysis Professional Nanodegree, Data Analysis Challenger, and ITIL Foundation. I also have a diploma in ERP Oracle E-Business Suite Implementation from ITI and a BSc in Management Information Systems from Modern Academy Maadi.
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Business Process Improvement SpecialistVoisEgypt
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Data Analytics & Reporting SpecialistVois Dec 2022 - PresentCairo, Egypt -
Reporting AnalystVois Oct 2018 - Aug 2019EgyptWorked as an offshore member of the UK customer care reporting team.Delivered periodical and ad hoc reports to the UK customer care operationsmanagement.Helped the UK CC Management in decision making and providing more reliableKPIs to monitor their team performance
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Enterprise Mis Analyst_Vois Apr 2014 - Oct 2018EgyptProvide periodical and ad hoc SLA and performance reports to operations managers to help them in monitoring their KPISProvide periodical and ad hoc spend and usage reports to Vodafone Global enterprise customers like Oracle and HPDevelop dashboards using various visualization tools like Qlikview, XCELSUIS, sap business objects, obiee, excel, Microsoft reporting servicesDevelop ETL solutions to maintain daily dahsboards figures using integration services
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Application Support EngineerVodafone Oct 2011 - Mar 2014EgyptSiebel CRM: - Maintaining Siebel Application through monitoring & performing required health checks & reports. - Achieving business needs by remodeling current workflows or processes to meet requirements. - Handling daily customer care complaints through mail & SRs.TIBCO:- Managing the integration between Siebel & TIBCO- Monitoring other applications processes & traffic.- Using TIBCO logs in reporting for error trends.
Eman Ragab Skills
Eman Ragab Education Details
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Erp Oracle E-Business Suite Implementation -
Excellent With Honors
Frequently Asked Questions about Eman Ragab
What company does Eman Ragab work for?
Eman Ragab works for Vois
What is Eman Ragab's role at the current company?
Eman Ragab's current role is Business Process Improvement Specialist.
What is Eman Ragab's email address?
Eman Ragab's email address is e.****@****ive.com
What schools did Eman Ragab attend?
Eman Ragab attended Information Technology Institute (Iti), Modern Academy Maadi.
What are some of Eman Ragab's interests?
Eman Ragab has interest in Social Services, Children, Civil Rights And Social Action, Education, Environment, Poverty Alleviation, Disaster And Humanitarian Relief, Human Rights, Animal Welfare, Health.
What skills is Eman Ragab known for?
Eman Ragab has skills like Oracle, Pl/sql, Oracle E Business Suite, Sql, Erp, Databases, Siebel, Business Analysis, Business Process, Systems Analysis, Oracle Applications, Oracle Crm.
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