Seeking a Challenging Position as network security engineer to utilize my experience, knowledge, skills and abilities in Information Technology with strengths in NetworkingAbout MeA highly energetic person full of enthusiasm .Thrives in pressure situations ,and can be counted on when the going gets tough .Takes pride in providing creative direction and out of the box thinking. Enjoys complex, multi-faceted assignments where pulling together a collaborative pool of skills is essential. Fosters a lively and professional work environment, and values commitment to excellence, innovation, and customer satisfaction.
Capital It
-
Senior Network Security EngineerCapital It Aug 2019 - Present6Th Of October, Cairo, Egypt
-
Network Security EngineerCapital It Jan 2018 - Jul 2019Egypt
-
Technical Support EngineerSmart Business Solutions (Sbs) Jan 2016 - Dec 2016Egypt- Implementing and supporting Network Infrastructure.- Configuring switches and UTMs; troubleshooting routing and connectivity issues.- Configuring and maintaining a wide variety of devices. (IP Phones- IP Cams).- Technical Support for customer issues on-site/on-call.- Trains customer through training session or on-job training.- Presenting UTM security functions and features to customers.- Designing solutions that satisfy customer technical needs. -
Network EngineerInformation Technology Industry Development Agency, Itida Jun 2015 - Aug 2015network grant -
Technical Support AdvisorTe Data Dec 2014 - Jun 2015Te-DateDiagnosing and solving 1st line Technical Complaints Facing Customers Related to (IPTV, ADSL, Landline & Web services) using effective troubleshooting and fault analysis skills and escalating accordingly.Follow up with second line of support to make sure that all escalated Customer Complaints will be solved in the appropriate time.Ensures problem ownership and promotes end-user satisfaction. Tracks activities of field Technicians to who tickets were assigned for important level tickets.Effectively handling and being accountable for all types of Billing Issues and Use internal escalation process in case of Customer Billing Dispute.Respond to customer general inquiries and provides information about a full range of products and services and supporting promotional campaigns.
Eman Ragab Skills
Eman Ragab Education Details
-
Very Good
Frequently Asked Questions about Eman Ragab
What company does Eman Ragab work for?
Eman Ragab works for Capital It
What is Eman Ragab's role at the current company?
Eman Ragab's current role is Senior Network Security Engineer at Capital IT.
What schools did Eman Ragab attend?
Eman Ragab attended Al-Azhar University.
What are some of Eman Ragab's interests?
Eman Ragab has interest in Services Sociaux.
What skills is Eman Ragab known for?
Eman Ragab has skills like Mcsa, Ccna, Microsoft Office, Microsoft Word, Microsoft Excel, Windows, Public Speaking, Customer Service, It Service Mangment, Powerpoint, Team Work, English.
Not the Eman Ragab you were looking for?
-
-
2live.com, vodafone.com -
-
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial