Eman Refaat Email & Phone Number

Cairo, Egypt

Cairo, Egypt

• Answer and direct phone calls.• Write and distribute emails, correspondence memos, letters, faxes and forms.• Formally responsible for maintaining a reliable filling system & documents controlling and preserving overall confidentiality levels associated with performing duties.• Preparing letters and reports and coordinate office activities to ensure maximum efficiency.• Manage diary and schedule meetings and appointments.• Attend meetings, take minutes, and pursues action points that arise.• Act as the point of contact between the manager and the clients. • Follow up with clients, handle their inquires & complaints.• Coordinate communication with the relevant departments to finalize the required tasks.• Manage the office supplies, ensuring availability of items and cost optimization.• To perform any other duties as assigned by the direct Manager.

•Providing guidance in areas of professional matters as requested or needed. •Applying FCR concept for all customers inquires. •Prioritizing and achieving multiple tasks, establishing and meeting deadlines. •Adhere to Customer Operations Department policies and procedures. •Provide customers with superior recommendations and actions, and be a driver for customer’s satisfaction and Loyalty.•Perform standardized activities and tasks efficiently and effectively.•Handle and retain all the customers’ complaints within the SLA. •Implement high quality standards of Customer Service for High customers through exceeding all KPI’s threshold.