Eman Refaat Email & Phone Number

Cairo, Egypt

Cairo, Egypt

• Answer and direct phone calls.
• Write and distribute emails, correspondence memos, letters, faxes and forms.
• Formally responsible for maintaining a reliable filling system & documents controlling and preserving overall confidentiality levels associated with performing duties.
• Preparing letters and reports and coordinate office activities to ensure maximum efficiency.
• Manage diary and schedule meetings and appointments.
• Attend meetings, take minutes, and pursues action points that arise.

• Providing guidance in areas of professional matters as requested or needed.
• Applying FCR concept for all customers inquires.
• Prioritizing and achieving multiple tasks, establishing and meeting deadlines.
• Adhere to Customer Operations Department policies and procedures.
• Provide customers with superior recommendations and actions, and be a driver for customer’s satisfaction and Loyalty.
• Perform standardized activities and tasks efficiently and effectively.