Eman Khan Email and Phone Number

▪ Drive process improvements in partnership with air carrier management, Amazon Air (AIR) legal, and training teams to develop and manage quality management and continuous improvement programs▪ Manage Amazon Ground Operations Manual (AGOM) SIM intake process to perform data analysis and prepare trend analysis to identify ramp hazards/risks in the effort to enhance safety and procedural compliance and minimize risk ▪ Develop and manage AGOM dashboards to accumulate scalable metrics… Show more ▪ Drive process improvements in partnership with air carrier management, Amazon Air (AIR) legal, and training teams to develop and manage quality management and continuous improvement programs▪ Manage Amazon Ground Operations Manual (AGOM) SIM intake process to perform data analysis and prepare trend analysis to identify ramp hazards/risks in the effort to enhance safety and procedural compliance and minimize risk ▪ Develop and manage AGOM dashboards to accumulate scalable metrics streamlining AIR stop-shop dashboard initiative, improve decision making for AGOM revisions via easily accessible metrics, and encourage AGOM program performance checks and balances to address procedural gaps via trending data input▪ Manage and direct AGOM revisions to ensure process improvements and procedural compliance by identifying hazards to optimize ground safety ▪ Provide recommendations re cargo ramp operations to improve standards, policies, and procedures throughout AIR’s ramp operations ▪ Act as a liaison between AIR and all Partner Carriers (e.g., Atlas, ATI, etc.) to address carrier/AIR concerns as needed ▪ Develop and conduct AGOM safety promotions (e.g., monthly flash reports, posters, etc.) to all levels of employees with the goal of increasing AGOM SIMs/reports to obtain safety information that is otherwise unobtainable▪ Lead ground safety incident investigations captured via SMS safety reports to conclude root causes and recommend mitigation and corrective actions Show less

▪ Managed and implemented Amazon Ground Operations Manual (AGOM) revisions by creating aviation ramp cargo standards ▪ Developed and maintained the technical writing, revision updates, change management processes, air carrier communications, and Part 121 ramp compliance▪ Provided recommendations and directed corrective actions re ramp operations’ safety via innovative solutions to improve standards, policies, and procedures throughout Amazon Air’s (AIR) network ▪ Developed AIR’s… Show more ▪ Managed and implemented Amazon Ground Operations Manual (AGOM) revisions by creating aviation ramp cargo standards ▪ Developed and maintained the technical writing, revision updates, change management processes, air carrier communications, and Part 121 ramp compliance▪ Provided recommendations and directed corrective actions re ramp operations’ safety via innovative solutions to improve standards, policies, and procedures throughout Amazon Air’s (AIR) network ▪ Developed AIR’s first Foreign Object Debris (FOD) Prevention to support FOD-free ramp with the goal to minimize/eliminate the possibility of ground/aircraft damages and employee injuries ▪ Developed AGOM safety promotions (e.g., monthly flash reports and SMS alerts) to all levels of employees with the goal of increasing AGOM SIMs/reports to obtain safety information ▪ Led ground safety incident investigations to conclude root causes, performing risk assessments, and recommending mitigation and corrective actions▪ Assisted in the development of AIR’s first Air Technical Publications (TechPubs) library to streamline standardization throughout the AIR network with the goal to provide: centralized repository for all AIR documentation requiring revision control; interface/change management of policies and procedures; and, system access and training for all levels of team members to AIR TechPubs ▪ Managed and supported the Air Science team with the development of the Fly-SMS system to support the implementation of SMS throughout the AIR network ▪ Drove process improvements in partnership with air carrier management, legal, and training teams to ensure continuous program improvements Show less

▪ Responsible for process development, continuous improvement, and supporting technology integration for the transportation of Dangerous Goods (DG) across Amazon Air and international teams▪ Developed compliance controls, processes and systems, and drive continual improvement▪ Drove scalable solutions to ensure compliance with relevant regulatory requirements▪ Made recommendations to senior management on opportunities for organizational and business-level risk mitigation to ensure… Show more ▪ Responsible for process development, continuous improvement, and supporting technology integration for the transportation of Dangerous Goods (DG) across Amazon Air and international teams▪ Developed compliance controls, processes and systems, and drive continual improvement▪ Drove scalable solutions to ensure compliance with relevant regulatory requirements▪ Made recommendations to senior management on opportunities for organizational and business-level risk mitigation to ensure safety and compliance▪ Developed DG quality assurance for North America Amazon network to identify and address risks and safety gaps to ensure operational improvements and safety/regulatory compliance▪ Managed and led the daily administration of North America and Europe DG reporting/data analysis for the purpose of improving safety and compliance Show less

▪ Developed, planned, and directed the daily fleet training operation alongside partnership with the fleet planning team▪ Ensured the training program complies with the Advanced Qualification Program (AQP), regulations, and ensured Instructors/Evaluators (IE) standardization and currency▪ Supported the Fleet Quality Control program and ensure timely responses to problem/critical areas▪ Developed and maintained broad-based communication with line Pilots and various company… Show more ▪ Developed, planned, and directed the daily fleet training operation alongside partnership with the fleet planning team▪ Ensured the training program complies with the Advanced Qualification Program (AQP), regulations, and ensured Instructors/Evaluators (IE) standardization and currency▪ Supported the Fleet Quality Control program and ensure timely responses to problem/critical areas▪ Developed and maintained broad-based communication with line Pilots and various company departments via use of data streams in order to identify and analyze flight operation problem areas to adjust fleet training programs/media to mitigate identified concerns▪ Monitored simulator performance and coordinated with maintenance to address changes, chronic problems, and prioritization of maintenance work Show less

▪ Developed and implemented Frontier’s first Aviation Safety Action Program (ASAP) FAA accepted Business Manual▪ Appointed liaison for the Company, Unions, and the FAA▪ Performed ASAP data analysis and prepared trend analysis to identify hazards/risks for Pilots, Maintenance, Dispatchers, and Flight Attendants▪ Developed recommendations and corrective actions as needed to enhance safety compliance and minimize risk to an acceptable level▪ Developed, led, and provided ASAP, SMS,… Show more ▪ Developed and implemented Frontier’s first Aviation Safety Action Program (ASAP) FAA accepted Business Manual▪ Appointed liaison for the Company, Unions, and the FAA▪ Performed ASAP data analysis and prepared trend analysis to identify hazards/risks for Pilots, Maintenance, Dispatchers, and Flight Attendants▪ Developed recommendations and corrective actions as needed to enhance safety compliance and minimize risk to an acceptable level▪ Developed, led, and provided ASAP, SMS, DAG, and Frontier Risk Assessment trainings to Event Review Committees▪ Taught new hire and recurrent ground school to Pilots and Maintenance personnel▪ Led ASAP studies with the Airbus Standards Team and the FAA (e.g. altitude/lateral deviations, flap over speeds, etc.)▪ Validated ASAP events in the flight simulators alongside partnership with the flight standards team▪ Managed and enhanced safety reporting system for effective data collection and analysis▪ Assisted the DOS in initiating and processing FAA disclosures (VSD)PROJECT WORK ASAP/FOQA Programs Crosstalk Project▪ Goal: Utilize Flight Operational Quality Assurance (FOQA) flight trajectories to monitor trends and risks, evaluate the effectiveness of deployed mitigations, and detect emerging risk(s)▪ Developed the Letter of Agreement (LOA) between ASAP and FOQAIATA Operational Safety Audit (IOSA) Project ▪ Managed IOSA certification for Frontier Airlines, Inc. to codeshare with Volaris Airlines by developing project plan, including resources forecast, implementation schedule, and communication plan through tactical strategy▪ Led cross functional teams to execute the project, deliver results, and ensured organizational ownership of 8 different organizational structures▪ Provided daily oversight and coordination by communicating project performance, challenges, and recommendations to Chief Operating Officer and Vice President of Flight Operations of schedule changes and any risks associated with the audits Show less

• Administrated the voluntary safety programs including the Aviation Safety Action Program (ASAP) for Flight Crew, Dispatch, and Maintenance, Flight Operations Quality Assurance (FOQA) Program, and Fatigue Risk Management Plan.• Reviewed potential hazards as they are identified by Safety Program data. Investigated incidents and reports and provided investigation materials and findings to review committees and appropriate management when necessary.• Compiled data and reports to… Show more • Administrated the voluntary safety programs including the Aviation Safety Action Program (ASAP) for Flight Crew, Dispatch, and Maintenance, Flight Operations Quality Assurance (FOQA) Program, and Fatigue Risk Management Plan.• Reviewed potential hazards as they are identified by Safety Program data. Investigated incidents and reports and provided investigation materials and findings to review committees and appropriate management when necessary.• Compiled data and reports to facilitated monthly ASAP Event Review Committee meetings and Fatigue Management Committee meetings.• Prepared reports, presentations and statistical data required to keep the FOQA/ASAP community informed of the status of the programs.• Participated as an instructor for new hire and recurrent ground training for Flight Crew, Dispatch, and Maintenance.• Assisted Internal Evaluation Program with periodic audits, new station evaluations, and station observations. Show less

• Supported the daily administration of the FOQA program efforts to ensure analysis for the purpose of improving flight safety.• Assisted with the FOQA data collection process in conjunction with maintenance and engineering.• Performed FOQA data analysis using AirFase.• Prepared trending analysis to identify flight hazards and risks.• Maintained FOQA database.• Improved the FOQA captured rate from 62% to 85%. • Assisted with daily ASAP report collection and… Show more • Supported the daily administration of the FOQA program efforts to ensure analysis for the purpose of improving flight safety.• Assisted with the FOQA data collection process in conjunction with maintenance and engineering.• Performed FOQA data analysis using AirFase.• Prepared trending analysis to identify flight hazards and risks.• Maintained FOQA database.• Improved the FOQA captured rate from 62% to 85%. • Assisted with daily ASAP report collection and analysis.• Facilitated FOQA and ASAP report compiling for FOQA management team and ASAP event review meetings.• Prepared reports, presentations and statistical data required to keep the FOQA/ ASAP community informed of the status of the programs.• Assisted the Manager of Flight Safety with the compilation and distribution of FOQA and ASAP Quarterly reports.• Assisted in the development of the OSHA Manual. • Generated test scripts for Q-Pulse reporting and auditing system. Show less