Emanoel Dankov Email & Phone Number

Utrecht, Netherlands

Strasbourg, Grand Est, France

As a Customer Success Manager at La Growth Machine, my daily responsibilities consisted of a wide range of tasks aimed at ensuring our users' success and satisfaction. I provided strategic consultations to users, helping them optimize their cold outreach campaigns and navigate our catalogue of plans to select the one that best met their needs. Additionally, I addressed and resolved billing issues, as well as troubleshooting and debugging technical problems to maintain a smooth user experience… Show more As a Customer Success Manager at La Growth Machine, my daily responsibilities consisted of a wide range of tasks aimed at ensuring our users' success and satisfaction. I provided strategic consultations to users, helping them optimize their cold outreach campaigns and navigate our catalogue of plans to select the one that best met their needs. Additionally, I addressed and resolved billing issues, as well as troubleshooting and debugging technical problems to maintain a smooth user experience. Moreover, I worked on enriching our chatbot's knowledge base to ensure it could effectively address user queries when the support team was unavailable. Keeping a close relation with the Product, Marketing, Sales, and Tech teams was also one of my missions, as I was the first POC for our customers with La Growth Machine, so all feedback came through me. Show less

Strasbourg, Grand Est, France

As a Client Success Expert at Stuart, I served as the representative for our professional clients. I offered assistance to them primarily through chat or Slack. The issues I was trained to address range from investigating cases of potentially undelivered packages to providing essential documents like invoices, as well as addressing API and dashboard bugs.Subsequently, I transitioned to the Quality and Compliance team within the project. There, my role involved investigating refund… Show more As a Client Success Expert at Stuart, I served as the representative for our professional clients. I offered assistance to them primarily through chat or Slack. The issues I was trained to address range from investigating cases of potentially undelivered packages to providing essential documents like invoices, as well as addressing API and dashboard bugs.Subsequently, I transitioned to the Quality and Compliance team within the project. There, my role involved investigating refund requests, processing refunds, overseeing the selection process for future partners, and managing the profiles of existing partners, all of the above through Jira or mail. Show less

Varna, Bulgarie

While working as a Client Success Specialist in the Stuart project at Pontica Solutions, my main responsibilities involved supporting our partners through chat and email. I was skilled in handling a range of issues, from delivery complications to app-related bugs. Additionally, I provided assistance to specific clients via dedicated Slack channels. My duties also included closely monitoring ongoing orders to proactively address any potential problems before they could impact the clients.

Varna, Bulgarie

Master Of Business Administration - Mba, Business Management And Entrepreneurship

1 out of 2 years International marketing / Finances / Corporate culture / Human Resources / Project Management / Managerial tools /.

Bachelor Of Arts - Ba, Applied Foreign Languages

French / English / Russian / International Business / Applied Economics / International Project Management / Marketing / Digital Marketing.

Associate Of Science - As, Civil Engineering And Sustainable Construction

High School Diploma, French / English / Bulgarian Language And Literature / Mathematics / Arts

Activities and Societies: Actor and Supervisor - French Drama club Volunteer - Alliance Française of Varna Mediation Lecturer - Psychology.