Gianfranco Nuschese Email & Phone Number

New York City Metropolitan Area

- Refining the onboarding journey and migration strategy for new clients- Developing technical documentation for multiple audiences, client-facing and company-wide- Train and mentor new support colleagues- Troubleshooting clients’ feeds, data, API connections and PPC configuration via email and phone- Collaborating with marketing and sales to ensure product meets client needs- Acting as Technical Account Manager for Premium Support clients- Escalating issues properly and interfacing between development and clients

New York, United States

Onboarding new clients regarding data optimization and feed/API workflow Troubleshooting clients’ feeds, data, API connections and PPC configuration via email and phoneCollaborating with marketing and sales to ensure customer journey and onboarding is seamlessActing as Technical Account Manager for Premium Support clientsEscalating issues properly and interfacing between development and clients

Brooklyn, Ny

- Assist users with software and mobile app navigation via phone calls and instant messaging systems- Identify and remedy pain points of payroll platform users and customer support agents- Leverage customer service skills to develop solutions for clients' time cards, bio-metric time clocks, payroll, time tracking policies and HR needs- Fulfill internal IT needs for all employees in Brooklyn office- Receive consistent positive feedback from customer experience surveys- Facilitate an engaging and collaborative workplace culture through the Fingercheck Culture Committee

While studying at Flatiron, I developed web applications to experiment with new technologies and showcase my skills. Here are a few of them: MangiaA web application designed to help users plan and keep track of meals and recipes. - Developed a Rails API backend with custom routes and search functionality- Generated UI using React, Bulma CSS framework, and Redux- Utilized Edamam API to search recipes by ingredient- Leveraged Google's Firebase services for image upload functionalityGithub Backend: https://github.com/Giagnus64/Mangia-APIGithub Frontend: https://github.com/Giagnus64/Mangia-Front-EndVideo Demo: https://youtu.be/Oh4hvCiwSOILive: https://mangia-client.herokuapp.com/ (Username: test - Password: 123)BedfellowsA webapp that connects users and allows them to manage their relationships with each other. - Configured a Rails API backend for ease of use and scalability- Designed client interface using React with Semantic UI styling framework - Implemented Auth using BCrypt for Password Storage and JWT for Token Creation- Utilized React Router for Client-Side RoutingGithub Backend: https://github.com/Giagnus64/Bedfellows-APIGithub Frontend: https://github.com/Giagnus64/Bedfellows-Front-EndVideo Demo: https://youtu.be/4jOM8oaO5dYLive: https://bedfellows-client.herokuapp.com/ (Username: test - Password: 123)Chitter-Chatter A messaging app that plays sounds and animations with every message.- Programmed an API with Rails for database management and quick setup- Designed UI using custom HTML, CSS and JS- Scripted animations using vector graphics library Paper.js- Linked sounds to keypresses using JavaScript music library Howler.jsGithub Backend: https://github.com/Giagnus64/Chitter-Chatter-APIGithub Frontend: https://github.com/Giagnus64/Chitter-Chatter-Front-EndVideo Demo: https://youtu.be/LXnu3VkGr04Live: https://chitterchatter.netlify.com (Login: test)

Brooklyn, Ny

- Fulfilled customers’ technological needs with Apple products and music production equipment- Organized daily store functions, customer service, and sales team- Partnered with technician team to ensure customer satisfaction of Apple product repair

Brooklyn, Ny

Washington D.C. Metro Area

- Procured new equipment that aided student projects based on the needs of student musicians and producers- Helped students use advanced A/V equipment and software for their artistic projects by creation of guides and in-person training

Software Engineering Student

An intensive training program designed to equip New Yorkers with the skills necessary to launch careers in web development. This program.

Bachelor'S Degree, American Musical Culture

Activities and Societies: Georgetown University Jazz Band, Georgetown University Pep Band, GU Jam Sesh