Emanuel Cuevas Email and Phone Number

Engaged with customers via phone, chat, or email and provided accurate information about our products, customer orders, returns, replacements and address any other customer needs in a remote setting.Collaborated with the Patagonia team to remedy customer concerns and delivered the best possible experience using the “NBBC” mindset.Educated customers on product care, repairs at home, recycling, and other information such as garment measurements to ensure no exchange/returns were needed in… Show more Engaged with customers via phone, chat, or email and provided accurate information about our products, customer orders, returns, replacements and address any other customer needs in a remote setting.Collaborated with the Patagonia team to remedy customer concerns and delivered the best possible experience using the “NBBC” mindset.Educated customers on product care, repairs at home, recycling, and other information such as garment measurements to ensure no exchange/returns were needed in the spirit of living Patagonia values. Efficiently navigated multiple software programs and systems such as D365, Salesforce, Talkdesk and Microsoft Teams while engaged with customers.Participated in team building, voluntary company sponsored activism activities, and product training.Onboarding partner that trained new employees in the Customer Experience Representative role.Completed Facilitation training and held a facilitation workshop for CX employees. Had an average handle time of 8.7 minutes per contact.Worked with supervisors to go over feedback and suggestions to elevate the customer experience. Show less

Monitor and assist students in a physical classroom while attending virtual classes. Coordinate with teachers who will be teaching virtually to better support students. Ensure students are managing their time, logging on to learning platforms, and answering questions regarding assignments. Provide translation services when needed for students and parents. Coordinated with a teaching coach to write and execute lesson plans as a guest teacher for Social Studies, Language Arts and… Show more Monitor and assist students in a physical classroom while attending virtual classes. Coordinate with teachers who will be teaching virtually to better support students. Ensure students are managing their time, logging on to learning platforms, and answering questions regarding assignments. Provide translation services when needed for students and parents. Coordinated with a teaching coach to write and execute lesson plans as a guest teacher for Social Studies, Language Arts and SPED classes.Graded and kept track of progress of students and their work.Collaborated with other teachers to better support students as needed when doing pullout support for reading and math. Show less

● Opened and closed the restaurant as shift manager with a staff of 2-5 people.● Ran daily and weekly inventory checks for the restaurant. .Collaborated with the owner to make beer selections based on need, season, and variety.● Provided bar and table service to restaurant guests.● Operated kitchen and covered when needed.● Trained new hires for Front of House duties and kitchen Standard Operating Procedures.

Answered phones in a timely and courteous manner.Assessed the caller's needs and transferred them to the appropriate person promptly.Screened new patients for clinic registration and introduce them to the services the clinic offers.Assisted patients in scheduling, rescheduling, and canceling appointments.Assisted patients with prescription requests, provider requests, and messages to providers or other medical staff.Conduct follow up calls for appointment reminders, missed… Show more Answered phones in a timely and courteous manner.Assessed the caller's needs and transferred them to the appropriate person promptly.Screened new patients for clinic registration and introduce them to the services the clinic offers.Assisted patients in scheduling, rescheduling, and canceling appointments.Assisted patients with prescription requests, provider requests, and messages to providers or other medical staff.Conduct follow up calls for appointment reminders, missed appointments, referrals and as needed by medical providers.Translated live calls when needed for medical staff.Assisted with English to Spanish translations for documents and event materials for the clinic.Wrote a comprehensive training guide and collaborated with other call center agents and management to ensure training material was up to date.Trained new call center agents on clinic protocol, standards, and day-to-day operations. Show less

-Provide a quality dining experience and tableside service to restaurant guests-Train new hires on the floor and teach them steps of service and restaurant standards-Set up, coordinate, and execute private events and pre-set menu dinners-Provide support to Bartenders and Host team when necessary with daily set up.

Create weekly schedule for front of house employeesSet up and conduct preliminary interviews with potential new hiresSet up training schedules and was in charge of training program for the storeOpening restaurant duties which included counting/balancing the safe, signing for deposits, responding to emails, assigning server sections, plotting reservations, and running morning checklists to ensure restaurant was fully stocked.Managed the floor, run the food expo with the Chef… Show more Create weekly schedule for front of house employeesSet up and conduct preliminary interviews with potential new hiresSet up training schedules and was in charge of training program for the storeOpening restaurant duties which included counting/balancing the safe, signing for deposits, responding to emails, assigning server sections, plotting reservations, and running morning checklists to ensure restaurant was fully stocked.Managed the floor, run the food expo with the Chef, interact with guests and engage in conflict management when issues arose in addition to providing support where needed.Closing restaurant duties included running server checkouts, sales reports, labor reports, setting up bank deposits, balancing the safe, review staffing for the following day.Set up and review catering orders and banquet reviews. Show less

Supervise floor while open and help team with day to day operationsGuide and teach customers basic simulation driving techniques and pod controlsDaily maintenance of simulation pod hardware and softwareHelp update website by creating and editing web pages using Adobe Dreamweaver