Emanuel Johnson Email and Phone Number

Product Owner for a Hospitality WebApp of an industry leader recognized by TAG, as a Top 10 Innovative Company. In an Agile Software Development process, effectively communicate and work directly with my technical delivery team to produce rich User experiences that enable ordering, payment solutions, loyalty and offers.

Product Owner leading in the reengineering of (2) Identity Fraud Services (IDFS) for migration.Product Owner for MyEquifax.com/UK Team to create consistent experiences that enable subscription services, tracking historical accounts and customer surveys.

SUNTRUST BANK [Truist] Product Owner to Enterprise Information Services’ (EIS) Cloud Business Office in the transformation to adopt a public cloud platform. Collaborated with Cloud Solution Architects to extract current state Governance compliance process requirements to incorporate Cloud future state processes of Business Units into Factory Execution Pattern selected Cloud Services.

Provided analytical support to Product Managers in communicating dependencies and their impact on various enhancements to Applications in compliance with Financial Accounting Advisory Services (FAAS) and Fraud Investigation & Dispute Services (FIDS) and or enterprise solutions. Supported the Solution Design Team with Agile Architecture methodologies for the reimaging and restructuring of the audit transformation and migration – Platform as a Service (PaaS) across the Enterprise.

Effectively communicated the Program priorities and vision as an Agile Product Owner in an Extreme Programming (XP) SAFe Framework to develop two (2) Self-Service Automation capabilities to support Automated Enterprise Service delivery applications which contributed an estimated $10million Program return on investment (ROI) which was recognized as Best in Technology (BIT) Innovation.

Provided systems support for the transition of seven (7) legacy fragmented claim and policy systems to the development of a global claims processing platform. Developed User Stories, process modeling to configure business rules for three (3) claim process stages (Entitlement, Adjudication and Loss Verification) and compliance requirements in the Business Rule Management System (BRMS) engine for nine (9) countries in an Agile environment.

Provided broad analytic and systems support within the Division of Global Migration and Quarantine (DGMQ) - Border Health Services Branch (QBHSB). Researched and compiled business requirements to author requirements for various DGMQ projects. Evolved the DGMQ – DERAT Certification program into a technical module, implemented a communication plan, authored SOPs to manage change and reduce discrepancies which resulted in a savings of 80% in funds returned to the agency, reduced outstanding balances which averaged $240,000 per year over a 4-year period. This Certification program was reviewed by the World Health Organization (WHO), International Health Regulations.