Emanuel Yetbarek Email & Phone Number

London Area, United Kingdom

Collaborated with other departments to resolve billing and invoicing issues.Compiled and analysed financial data, providing key insights to management that contributed to a huge increase in revenue.Researched and resolved supplier inquiries, improving customer service and satisfaction.Reconciled account discrepancies and applied appropriate corrective actions.Developed and implemented a streamlined process for collecting overdue payments, resulting in a 60% increase in collection rates.Collected over 1.6million of overdue invoices throughout multiple suppliers within 3 months.

Adapted quickly to changes in the restaurant environment to provide the best service possible.Developed a deep knowledge of menu items and ingredients to provide customers with accurate information and recommendations.Anticipated customer needs and quickly responded to requests to ensure an enjoyable dining experience.Performed cash handling tasks accurately, resulting in a balanced drawer at the end of each shift.

Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.Explained daily specials and beverage promotions to exceed daily sales goals.Assisted cashiers with processing customer payments and documenting ordersDelivered exceptional guest experiences through attentive service and quick response to issues.Poured and prepared mixed drinks for over 200 customers daily

London, England, United Kingdom

Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction. Delivered successful training to more than 15 employees during tenure, educating them on successful work processes and productivity strategies.Prepared shift summary reports for supervisor and communicated regularly on goals and progress. Regulated pricing, inventory count and supply during shift hours.Created incentive programs and contests to support and award top performers.Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.

London, England, United Kingdom

London, England, United Kingdom

Checked packages and merchandise for damage and notified vendors.Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.

Making sure the FIFO procedure is followed.Built customer loyalty and retention by delivering excellent shopping experiences.Greeted customers entering store and offered assistance with requirements.Remained calm and composed in tense situations involving angry or upset customers.Increased sales and customer satisfaction through personalised servicing.Informed customers of current store promotions to encourage additional sales purchases.

London, England, United Kingdom

Provided excellent customer service by greeting customers and meeting quality expectations.Worked front counter, drive-thru and other areas. Escalated problems or complaints to relevant supervisor or manager for resolution.Kept food preparation area, equipment and utensils clean and sanitary.Operated cash register to ring up final bill and process various forms of payment.

Bachelor Of Science - Bs, Financial Economics, 1St Class

Activities and Societies: American Football, Kickboxing, Economics, Mathematics

Acca Qualification