Emanuele Cipolla Email & Phone Number

Dublin, County Dublin, Ireland

- Be a subject matter expert for all end-to-end processes used by the commercial organization and maintain an up-to-date knowledge base of guides, process improvements implemented, and best practices teams are expected to adhere to.- Support colleagues across the organization to ensure new processes are adhered to, and questions and troubleshooting are responded to in a timely manner. - Support change management programs and adoption best practices across the organization as new features, processes, and policies are introduced.- Contributes to training and hosts office hours for ongoing support. - Maintains processes for quality assurance programs and data hygiene practices within various sources that impact downstream systems and reporting.

Dublin, County Dublin, Ireland

- Own technical strategy for a portfolio of accounts within the sales channel ensuring we provide accurate, reliable service at all levels while being the technical resource on the strategic accounts- Master client business objectives and scale the partnership through optimizing campaign performance and technical setup- Leverage subject matter expertise and actionable insights to influence client conversations that lead to mutually beneficial outcomes- Proactively monitor campaign performance, identify areas of improvement and growth opportunities- Project manage cost savings and revenue driving initiatives from a process and operational standpoint- Coaching and mentoring on the areas of expertise- Lead working groups on executing training initiatives and content

Dublin, County Dublin, Ireland

- Proactively optimize campaign performance, identify areas of improvement and growth opportunities- Being a point of contact for complex and/or sensitive technical support requests for an aligned book of business- Understand client business objectives and what is needed for a campaign to be successful- Assertively communicate to commercial teams the campaign health against delivery and performance goals- Identify solutions for opportunities/problems, make recommendations for resolution, and work cross-functionally to implement

Dublino, Irlanda

Partnering with internal teams regarding campaign requirements for set-up. Liaising with clients to create tags and around Q&A, while ensuring both financial and legal complianceEnsuring that all campaigns are set up correctly and in accordance with client goalsMonitor campaign performance for Customer teams, building campaign performance analyses, tailored audience insights and optimisation reports to support clientsResolve client product and campaign performance issues, escalating feedback to our Product and Engineering teams

Dublin City, County Dublin, Ireland

Client pre and post-sales On-boarding training and WalkthroughClient centric implementation strategy for successFeature requests/bugs escalation to the Internal Engineering and Product TeamsSupport clients with the setting up and management of the CMPUpdate them about the latest IAB news and features of the CMPTroubleshoot clients' issues with the CMP as a main point of contact between clients and engineersClient’s feedback reporting

County Dublin, Ireland

Partner with ADARA’s Account & Sales teams to ensure optimal performance and delivery of its EMEA media portfolio.Acquire and understand the knowledge of ADARA’s ad technology, solutions and data.Support internal projects and product improvement by partnering with Data Science and Engineering teams.Resolve technical implementation issues as they arise and resolve in a timely way to ensure high levels of client satisfaction.Improve the team by supplying feedback on improvements of our systems, processes, and tools.Consult with Enterprise clients on how to use ADARA data effectively.

County Dublin, Ireland

Provide guidance on troubleshooting steps to colleagues ensuring to teach them how to providethe right solution to the right customer and confirm the escalation if necessary to the Specialistinternal team.Internal QA review and lack study to positively improve team's skills.Provide basic training to new joiners and advanced to already trained colleagues.The role involve team lead skills in order to improve team statistics and results, ticket and tasksassignment, and Manager direct reporting.

County Dublin, Ireland

Troubleshoot and resolve intermediate to advanced issues related to Rich Media Creative solutions applied to Ad serving in the digital marketing, including HTML/CSS/Javascript code troubleshooting.Dynamic Creative and feed implementation and troubleshooting.Provide customer assistance and troubleshooting for Google Web Designer (GWD) technical issues, and educate the client about ‘How to’, possible workarounds and updates/new features.Provide two-way communication and collaboration on monthly product release cycles and customer-centric product development.Create troubleshooting custom tools in order to ensure the best solution possible.Direct collaboration with specialist and Engineers through technical issues escalation.

County Dublin, Ireland

Troubleshoot related to online advertising toolsProvide guidance and consultative technical support to clients and Account ManagersProvide product, troubleshooting and workflow guidance and training to new hires.Provide two-way communication and collaboration on monthly product release cycles and customer-centric product development.Serve as a point of contact for projects led by our escalation management team to improve client experience and internal operational effectiveness.Work on internal product initiatives like process automation, product improvement suggestion development.

Agrigento, Italia

I first started working at this company as waiter, but because of my previous experience, I quicklyproved my skills to my employer, that promoted me as maitre d’hotel within few months.My role was to manage the front house staff, making sure every guest felt cared for and provide thebest possible experience. If for any reason any problem arouse in the restaurant it was myresponsibility to resolve this.● Worked closely with the owner of the restaurant regarding improvements to the wine list,educating the staff how to pair this together with the menu.● Responsible for managing the stocking of the ingredients for the daily food preparation, andfor the planning and purchase for the dessert and the wine list of the day.● In case of special events, I was responsible for the reorganization of the restaurant spacesand to reassign the roles to the front house staff.● Responsible for training new joiners and filling in anywhere necessary for colleagues onleave.

Agrigento, Italia

My first role at Bernini restaurant as Junior Sous Chef was very diverse as I was not only in the kitchenbut also preparing the front house in the morning.● Responsible for setting the daily menu and menu pricing depending on the best products thewholesaler could provide me for the day.● Both opened and closed the restaurant preparing both kitchen and front house for the nextservice. During service I was responsible for the starters, first course and desserts.● The last year at the restaurant I was the manager overlooking the whole restaurant, the fronthouse staff, and the hiring and training of the new staff members.