Edel Moore Email & Phone Number

Ireland

Ireland

Ireland

Ireland

• Operational Account Management for Device Resellers across EMEA (Surface & Surface Hub)• Escalation Management for device partners• Manage channel readiness for program launches and system rollouts • Drive Channel focused projects across many EOC and worldwide groups, subsidiaries and Channel partners • Devices Area Lead for Western Europe and Middle East & Africa • Take part in key initiatives to optimise operational performance

Ireland

• Developing and delivering clear E2E Project plans for the EMEA Contract Renewal Cycle.• Engaging with multiple stakeholders within the organisation such as Legal, Sales and Compliance to ensure all processes are aligned with company policies.• Managing large volumes of work within tight deadlines while providing high standard support to internal and external contacts.• Reviewing all internal processes on a regular basis to spot potential gaps/improvements and helping senior… Show more • Developing and delivering clear E2E Project plans for the EMEA Contract Renewal Cycle.• Engaging with multiple stakeholders within the organisation such as Legal, Sales and Compliance to ensure all processes are aligned with company policies.• Managing large volumes of work within tight deadlines while providing high standard support to internal and external contacts.• Reviewing all internal processes on a regular basis to spot potential gaps/improvements and helping senior management understand the value add of implementing such changes.• Providing Service Delivery to the BPO team and interacting regularly to ensure all deadlines are met. Acting as point of contact for all escalations and complex queries.• Developing and maintaining our Renewals/On-boarding’s scorecard and engaging with all teams to ensure we maintain a green status.• Liaising regularly with my Global counterparts to leverage improvements and implement global alignment for all processes.• Providing accurate and clear reporting to management and be able to identify trends/risks within the data. Show less

Ireland

• Operational Account Management with Microsoft LAR Partners from UK, Ireland, Central Europe, Eastern Europe and Middle East.• Build relationships with key counterparts in LAR accounts.• Accountable to key metrics supporting scorecard goals and commitments. • Drive shared commitments with channel partners & cross organizational teams to deliver business results. • Participate in Sales cycle and influence operational goals and planning through strategic insight and action.•… Show more • Operational Account Management with Microsoft LAR Partners from UK, Ireland, Central Europe, Eastern Europe and Middle East.• Build relationships with key counterparts in LAR accounts.• Accountable to key metrics supporting scorecard goals and commitments. • Drive shared commitments with channel partners & cross organizational teams to deliver business results. • Participate in Sales cycle and influence operational goals and planning through strategic insight and action.• Enhance Channel productivity and satisfaction through proactive Partner performance management. Show less

Ireland