Jijin Emanuel John Email & Phone Number

Dubai, United Arab Emirates

I am part of Direct7 Networks, a 10-year-old CPaaS company headquartered in Dubai, UAE. We specialise in A2P SMS, WhatsApp, and other communication channels tailored to enterprise needs. Over the years, we have established ourselves as a trusted partner for businesses worldwide, delivering innovative and reliable communication solutions.In my role, I manage:- Telecom Operator Accounts, ensuring seamless connectivity, compliance, and strengthening strategic partnerships.-… Show more I am part of Direct7 Networks, a 10-year-old CPaaS company headquartered in Dubai, UAE. We specialise in A2P SMS, WhatsApp, and other communication channels tailored to enterprise needs. Over the years, we have established ourselves as a trusted partner for businesses worldwide, delivering innovative and reliable communication solutions.In my role, I manage:- Telecom Operator Accounts, ensuring seamless connectivity, compliance, and strengthening strategic partnerships.- Aggregator Relationships, optimising routes, enhancing service reliability, and negotiating competitive pricing.- Enterprise Accounts, driving customer satisfaction, upselling solutions, and tailoring services to meet unique business needs.- Key Commercial Agreements, handling pricing strategies, and ensuring mutually beneficial terms with stakeholders.- Revenue and Profitability Metrics, aligning with the company’s growth targets and market strategies.- Managing escalations with operators, aggregators, and clients to maintain smooth operations.I also lead the Marketing Team, crafting strategies to boost our market presence and meet ambitious targets. Additionally, I focus on developing new business verticals, ensuring D7 remains innovative and ahead of industry trends. Show less

Dubai, United Arab Emirates

Dtec, Dubai Silicon Oasis, United Arab Emirates

• Procurement of Quality routes to ensure Customers SLA are met.• Customer and Supplier relationship management with several International MNO and aggregators.• Responsible for the expansion of Network reach through acquiring Direct network and aggregator connectivity.• Responsible for Compatibility and performance test with Carriers and Aggregators.• Initial performance monitoring of the route before handing over to Monitoring team.• Establish and maintain strong business… Show more • Procurement of Quality routes to ensure Customers SLA are met.• Customer and Supplier relationship management with several International MNO and aggregators.• Responsible for the expansion of Network reach through acquiring Direct network and aggregator connectivity.• Responsible for Compatibility and performance test with Carriers and Aggregators.• Initial performance monitoring of the route before handing over to Monitoring team.• Establish and maintain strong business relationships with International Carriers and local operators.• Manage, review and finalize NDA’s, Contracts and Commercial Agreements associated with the wholesale, international and carrier relations business.• Carry out all necessary studies, analyses and cost calculations with the aim of minimizing the cost of international products and services • Lead on all issues relating to International Route Management and the international relations business.• Develop, implement and manage plans, budget & targets related to the international wholesale business in line with the overall strategy.• Experienced in deploying, testing and troubleshooting SMPP and HTTP binds.• Identify issues and take necessary actions to maintain the Service Quality.• Coordinated assistants in inspections to ensure all systems and platforms are in good proper working condition. Show less

• Experience in Configuration and Deployment of new patches and builds in both Windows and Linux production systems• Suggest improvements to the Product Development Team after performing UAT of the new builds to assure the quality.• Experience in Database performance Tuning, DB Migration, Backup and Recovery.• Real time monitoring the SMS Traffic in HTTP and SMPP protocol and taking necessary actions on foreseeing the issues.• Creating, upgrading, troubleshooting, recovery… Show more • Experience in Configuration and Deployment of new patches and builds in both Windows and Linux production systems• Suggest improvements to the Product Development Team after performing UAT of the new builds to assure the quality.• Experience in Database performance Tuning, DB Migration, Backup and Recovery.• Real time monitoring the SMS Traffic in HTTP and SMPP protocol and taking necessary actions on foreseeing the issues.• Creating, upgrading, troubleshooting, recovery, installing software, resolving errors and failures, auditing activities, and resource utilization.• Managing the requirements of clients through direct interaction.• Debugging issues within SLA in accordance with the Tickets raised by analyzing the system, event and application logs. • Troubleshooting and Log analysis experience in WINDOWS, LINUX to find out the root cause of issues in production systems.• Knowledge in UNIX and LINUX commands to extract the logging information of various platforms. • Identify and raise bugs to the Product Development Team.• Experience in Databases which includes SQL Server 2005/08, MySQL.• Experience in Telecom protocol SMPP v3.4 (Bulk messaging protocol)• Have good knowledge with SMPP specifications to understand various statuses of SMS, protocols and other specs of sending SMS.• Created SQL JOBS to automate the operations Eg: Prefix routing, Report Generation• Deployment of web based application in IIS and Apache-tomcat• Experience in User Acceptance Testing (UAT).• Conducted regular maintenance schedule and benchmarking of Platforms.• Coordinated assistants in inspections to ensure all systems and platforms are in good proper working condition.• Developed MS-Excel Macros for different Applications • Basic knowledge in Python script to Generate and send automatic Report mail.• Knowledge in Cron jobs.• Developed MS-Excel utility for monitoring the database operations.• Provided on-call technical/production support. Show less