• Working with Enterprise and Aggregator customers to understand requirements and provide exceptional service by creating and configuring new accounts related to WhatsApp, Voice, SMS, Email, RCS and FTP in SQL DB.• Delivered flawless service in configuring of senderIDs both national and internationally, sms and email templates in plain and HTML format, Blacklisting/Whitelisting of IP, MO and MT URL configuration, Call-back URLs, Keywords on both Short code and Long Code, migration of… Show more • Working with Enterprise and Aggregator customers to understand requirements and provide exceptional service by creating and configuring new accounts related to WhatsApp, Voice, SMS, Email, RCS and FTP in SQL DB.• Delivered flawless service in configuring of senderIDs both national and internationally, sms and email templates in plain and HTML format, Blacklisting/Whitelisting of IP, MO and MT URL configuration, Call-back URLs, Keywords on both Short code and Long Code, migration of accounts in SQL database.• Successfully handled the task of developing/managing different application Modules and database in addition to appropriate SQL queries; generate reports using appropriate tools according to requirements and requests.• Provided training to new joiners and lead from front in managing quality assurance program including on site evaluations, internal audits, customer escalations and customer surveys. Show less