Nicole Emanuel Email & Phone Number

New York, United States

New York City Metropolitan Area

• Assist customers, providing options/ resolutions in a timely efficient manner.• Maintain service knowledge to better assist customers with information, comments,concerns, and questions.• Train new employees with call handling, distress customers, and new technologies.• Follow communication guidelines, policies, and procedures.• Upgrade and cancel customer service request.• Handle customer complaints and provide alternatives and/or solutions to ensure resolutionsto complaints.• Assist customers in placing orders, canceling orders and making updates to Get Food NYCorders.

Manhattan, New York, United States

· Developing and promoting tourism in the country or at a destination.· Booked hotel reservations.· Booked airline reservations.· Promoting and marketing the business.· Dealing with customer queries and complaints.· Maintain statistical and financial records.· Handle all follow-up communication with customer/client to determine best possible solution for problems.· Handle inbound and made outbound calls.

New York, New York, United States

· Booked and Monitored hotel availability on a daily basis for all contracted airline· Monitored all inbound/outbound airline flights for delays and potential misconnects with all contracted airlines.· Provided high quality customer service to all of our clients via phone, email.· Alert hotels on status of airline flight operations throughout the day/night.· Alert airlines on hotel availability throughout the day/night.

Minnesota, United States

· Developed and maintained a relationship of trust and cooperation between corporation, Clients and hotels.· Communicated with the clients of any discrepancies between the reservation and invoice.· Handled the entire invoice process from beginning to end-this would include processing the bill once a week to each client.· Conducted conference calls for new and existing hotel vendors on billing procedure.· Tracked client payments to ensure timeliness and efficiency on a excel spreadsheet.

Minnesota, United States

· Identifies, researches, and resolves airline customer requests.· Completes call logs and reports.· Follow-ups on customer inquiries not immediately resolved.· Booked hotel reservations.

Connecticut, United States

· Assign, distribute and monitor department standards, processes and procedures to ensure efficient, accurate and measurable service levels.· Supervised over 60 agents in order to maintain acceptable abandon rate on incoming calls.· Available to Customer Service reps to assist with answering questions.· Provide prompt and objective coaching and counseling.

Connecticut, United States

· Responsible for all aspects of training and follow-up on new hires.· Responsible for training Telephone Sales Agent on Virgin Atlantic Frequent Flyer program, Customer Relations and Group Sales procedures and policies.· Conduct briefing sessions for all staff and support telephone sales staff on any technical/procedural issues.

Connecticut, United States

· Responsible for making reservations, making adjustment, and handling payment entries.· Monitored delayed and canceled flight activity.· Provided high quality customer service to all of our customers via phone, email

Connecticut, United States

· Responsible for making reservations, making adjustment, and handling payment entries.· Monitored delayed and canceled flight activity.· Provided high quality customer service to all of our customers via phone, email