Eric Valle Email and Phone Number
I am driven by the prospect of empowering people by providing technical support and using software and embedded system solutions. With over five years of providing exceptional technical support to customers, I have refined necessary skills and have found success as a Technical Support Engineer. Eager to contribute these skills to a dynamic team, I am actively seeking opportunities to develop in the field of software engineering.Being a passionate and detail-oriented Software Engineer, I bring a strong foundation in computer science and a keen interest in programming embedded systems. With a solid academic background and hands-on experience, I enjoy developing software and hardware solutions. My proficiency includes C, C++, Arduino, Raspberry Pi, FPGA, and iOS App Development.During my academic journey and early career, I have actively contributed to projects that involve software development, debugging, microcontroller architectures, hardware documentation, data storage, and data visualizations for analysis. My ability to collaborate seamlessly within cross-functional teams and my interest for problem-solving have been integral to my success as an engineer.
Spectrum
View- Website:
- spectrumscience.com
- Employees:
- 89405
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Community Solutions Repair - Level 3SpectrumSan Diego, Ca, Us
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Spectrum Community Solutions Repair Level 2Spectrum Feb 2024 - PresentSan Diego, California, United StatesI am dedicating myself to expanding my technical knowledge of Spectrum by learning of phone service and troubleshooting procedures through voluntary skill development. Continuing to achieve exceptional results, surpassing assigned goals, led to my selection as a mentor for multiple rotations of new Spectrum Employees. I have continued to iteratively develop the shared webpage resource which has been adopted and utilized by experienced and new employees.
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Spectrum Community Solutions Repair Level 1Spectrum May 2023 - Jan 2024San Diego, California, United StatesIn this role I excelled at providing technical support over the phone, with a focus on troubleshooting video and internet services. Continuously surpassing performance goals, I am dedicated to exceeding goals set for me and delivering exceptional technical support. I earned prestigious recognition when I earned Top 1% for the Q4 period.In addition to my role, I actively contribute to enhancing a shared webpage. This collaborative effort not only improves my own performance but also serves as a valuable asset for my colleagues. By utilizing my software expertise, the webpage proved to elevate the overall effectiveness of Spectrum employees, fostering a culture of continuous improvement and shared success.
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Product Flow SpecialistBest Buy Nov 2022 - May 2023San Diego, California, United StatesI drove exceptional customer satisfaction through proficient management of order fulfillment. Attention to detail was essential to ensure efficient product shipping and receiving, accurate restocking of sales floor merchandise, and seamless coordination of in-store and carry-out pickups. I earned Employee of the Month for February in recognition of outstanding contributions to the success of the store. -
Software Engineer InternApple Feb 2022 - Jul 2022San Diego, California, United StatesI outperformed other exceptional employees and earned a spot on the Home Services team to spearhead the development of an analytics dashboard aimed at monitoring data sanity, system health, and performance. This dashboard was actively used in production for analytics and debugging purposes.Throughout the project, I took the lead in several dashboard R&D discussions, delivering detailed updates that eliminated product ambiguity. In collaboration with engineers from various departments and teams, I enhanced the product's quality. I played an important role in driving business-impacting decisions and ensuring clarity in our strategic direction. This involved bringing attention to potential blocking issues, thereby ensuring timely delivery and successful delivery of project objectives. -
Mac+ Tier 1 AdvisorApple Jul 2019 - Feb 2022San Diego, California, United StatesIn my role, I specialized in troubleshooting and resolving issues across the entire range of Apple products, utilizing the P.A.I.R. (Problem, Analysis, Implementation, and Resolution) process. This approach allowed for a systematic and effective resolution of challenges, contributing to a seamless user experience.I take pride in consistently achieving customer satisfaction levels above 90% and excelling in issue resolution metrics. This dedication to delivering high-quality support not only reflects my commitment to ensuring customer happiness but also highlights my proficiency in navigating and resolving complex technical issues with precision and efficiency.
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Ios Tier 2 AdvisorApple Aug 2020 - Feb 2021San Diego, California, United StatesThis was a pilot program which I earned a spot in by having outstanding performance metrics. In this managerial role, I took on the responsibility of assisting customer escalations and mentoring other advisors. One of my strengths lies in handling challenging situations, which I excelled in this role by owning hard calls ensuring a resolution to the issue. Effective time management has been a cornerstone of this role which I learned how to manage. Balancing various responsibilities and tasks, I optimized my time to ensure efficiency and productivity with my customers. I consistently delivered on commitments, reinforcing my dedication to providing exceptional support by meeting goals and deadlines.
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Apple Developer Program Suppot AdvisorApple May 2020 - Aug 2020San Diego, California, United StatesI outperformed other stellar employees and earned a spot the Partner Relations department, specifically in the Apple Developer Program Support, during their busiest season coinciding with WWDC 2020. This experience provided a unique opportunity to contribute to critical tasks and operations at a pivotal time for the team.During this period, I strengthened my technical communication skills significantly. Communication with developers via phone calls and emails became a new skill, allowing me to effectively address their queries and concerns. The exposure to the intricacies of the Apple Developer Program offered invaluable insights into the world of App Store development. This firsthand experience gave me an understanding of what goes on behind the scenes, enriching my knowledge on the processes and challenges faced by developers within the Apple ecosystem. Overall, this stint proved to be a rewarding journey that not only expanded my skill set but also provided a deeper understanding of the Apple Developer Program.
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Ios Tier 1 AdvisorApple Jul 2018 - Jul 2019San Diego, California, United StatesAs an Apple Support College Advisor, I played a crucial role representing Apple and supporting a range of popular products, such as iPhones, iPads, MacBooks, iMacs, and more. Serving as the initial point of contact for customers needing support, I provided world-class customer service by leveraging my technical expertise and creativity to troubleshoot issues effectively.In this dynamic role, I was responsible for listening to customers, understanding their needs, and utilizing our documented troubleshooting flow to provide timely and efficient solutions. I underwent comprehensive training to enhance my skills and ensure I could deliver the best possible support experience. This position allowed me to contribute to the success of Apple by being a reliable and knowledgeable resource for customers, fostering a positive and memorable interaction for customers.
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Dining Room ServerFive Star Senior Living Aug 2016 - Jun 2018San Diego, California, United StatesExcelled at customer service and resolving conflicts efficiently.
Eric Valle Education Details
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Computer Engineering
Frequently Asked Questions about Eric Valle
What company does Eric Valle work for?
Eric Valle works for Spectrum
What is Eric Valle's role at the current company?
Eric Valle's current role is Community Solutions Repair - Level 3.
What schools did Eric Valle attend?
Eric Valle attended San Diego State University.
Who are Eric Valle's colleagues?
Eric Valle's colleagues are Elijah Watts, Valerie Jordan Reece, Iris Olson, Kester Nkese, Samuel Chung, Edward Abrams, Phil Tern.
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Eric Valle
B2B Sales| Account Manager| Dsd Strategy| Product Development| Freelance Writer| Photography| Videography| Content Creator| Eater La Contributor| Los Angeles Times CorrespondentLos Angeles, Ca
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