Em Blattner Email & Phone Number

Ventura, California, United States

In my current role as Director of Client Growth at GiddyUp, I am responsible for strategically expanding gross sales and new customer acquisition across our client base by fostering partnerships that drive measurable growth. I lead a high-performing team in creating a scalable, results-driven environment focused on client satisfaction, operational excellence, and sustained revenue growth.Key Accomplishments:• Increased annual revenue to 9-figures/year through streamlined account management and data-driven leadership.• Enhanced operational efficiency by implementing optimized internal processes, improving client retention and satisfaction.• Developed and launched a comprehensive team member training curriculum and fully automated new team member onboarding via Process Street, accelerating ramp-up time.• Transitioned all clients from Shopify to our native e-commerce platform, ensuring seamless operations and alignment with strategic growth goals.• Established robust processes and documentation within Guru to support consistency in client management and knowledge sharing.• Oversaw area budgets, growth projections, resource allocation, and team performance KPIs, contributing to efficient resource utilization and targeted client success metrics.

Ventura, California, United States

In my role as a Senior Growth Strategist, I was instrumental in spearheading strategies that significantly contributed to the expansion of our Client Success team, directly impacting client growth and revenue growth. With a deep understanding of both brand and campaign strategy, I led our efforts to not only meet but exceed our ambitious goals.Key Contributions:• Pioneered innovative strategies that supported the Client Success team, playing a pivotal role in elevating client growth and revenue growth• Entrusted with the responsibility of developing overarching strategies for brand development and campaign execution, ensuring alignment with our corporate vision and client objectives.• Dedicated to the professional development of our team, I mentored and trained a talented group of executive client managers, empowering them with the skills and knowledge to excel.• Excelled as the primary negotiator and problem solver for key accounts, establishing and nurturing valuable client relationships.• Produced a wealth of client educational content, enhancing client knowledge and engagement with our services.• Created comprehensive training content and resources for the team, fostering an environment of continuous learning and improvement.• Successfully assisted dozens of brands in scaling their marketing campaigns to reach 7 and 8 figures, demonstrating my expertise in growth strategies.

As the Head of Client Success I led a dynamic team to fuel the growth of client accounts, exceeding annual revenue goals through strategic partnerships and initiatives. By prioritizing cross-functional collaboration and aligning closely with sales, marketing, and product teams, I ensured that our client success strategies were fully integrated with broader company goals. This approach not only strengthened client relationships but also empowered my team to deliver exceptional results through high standards, accountability, and a shared commitment to excellence.Key Achievements:• Exceeded annual revenue goals by implementing strategic account management and growth initiatives, aligning client success strategies with broader company objectives to drive measurable impact.• Designed and led a comprehensive client onboarding and education program that enhanced user experience, engagement, and long-term client satisfaction, contributing to improved retention and client lifetime value (LTV).• Established a robust team training and development program, fostering continuous learning, skill enhancement, and career growth, which empowered team members to deliver exceptional client outcomes.• Championed cross-functional collaboration, working closely with sales, product, and marketing teams to ensure seamless alignment on client success strategies and maximize brand value.• Organized and launched the company's annual Brand Summit, strengthening community engagement, building brand loyalty, and creating opportunities for deeper client connections and feedback.

Ventura, California

In this role, I deepened my engagement with global executives to maximize key account revenue and spearhead effective strategies, exceeding account revenue targets. I continued to work closely with the co-founders as the company scaled. My focus was on cultivating brand partnerships that led to a 20% revenue growth year-over-year, underlining my commitment to excellence and trust within my managed brand partners.Key Successes:• Exceeded revenue targets by building high-impact relationships with global executives, strategically maximizing key account growth and strengthening brand loyalty.• Achieved 20% year-over-year revenue growth by implementing targeted account management strategies, driving measurable results and revenue expansion across client portfolios.• Led strategic initiatives to optimize client success operations, enhancing client engagement, retention, and satisfaction within high-value accounts.• Partnered closely with co-founders to scale client success functions, aligning department goals with overall business objectives to support the company's rapid growth.• Developed and executed data-driven strategies for account retention and growth, ensuring sustainable revenue increases and deepening brand partnerships.• Enhanced client value delivery by refining processes and best practices, contributing to a culture of continuous improvement and operational excellence.

Ventura, California

My tenure at GiddyUp marks a period of substantial growth and learning, where I spearheaded the transformation of our client education and value delivery systems. In 2015 I was the first growth hire responsible for taking ownership of Client Success from the founders. Taking the helm of the Client Success department, I assumed responsibility for all client accounts, a move that catalyzed our growth and doubled our annual client revenue. This achievement laid the groundwork for sustained year-over-year growth, underpinned by strategic client relationship management.Notable Accomplishments:• Established the Client Success Department in partnership with co-founders, building a scalable framework focused on client satisfaction, retention, and revenue growth. • Cultivated high-value, trust-based partnerships with clients, driving strong relationships and long-term loyalty. • Authored and implemented a complete suite of SOPs for Brand Management, including client training, team onboarding, and recruitment, setting a foundation for consistent, high-performance client management. • Drove client adoption, retention, and account expansion through proactive account management, increasing lifetime value (LTV) across accounts. • Implemented targeted growth strategies and performance optimization initiatives that grew multiple client accounts to 7-figures in revenue, solidifying our position as a trusted partner for fast-growing brands.

Flurlingen, Zurich, Switzerland

As a Strategic Growth Advisor for Glory Bomb, I'm providing expert guidance on expanding the company's presence within the highly competitive energy drink market. My role is centered on advising executive leadership on strategies for sustainable growth and market penetration, identifying key opportunities for geographic expansion, and refining product positioning to increase brand resonance with target audiences.Key contributions include:• Conducting in-depth market analysis to identify growth opportunities and new revenue streams within the industry.• Recommending distribution and partnership strategies that leverage both traditional retail channels and innovative digital platforms, resulting in significant sales growth.• Advising on brand differentiation strategies to strengthen customer loyalty and enhance brand recognition in a saturated market.• Developing targeted marketing campaigns focused on key demographic segments, resulting in increased brand visibility and engagement across digital and social media platforms.Through my strategic insights and data-driven recommendations, Glory Bomb is achieving a stronger market position, expanding customer reach, and reinforcing its growth trajectory.

Santa Barbara, California

At FunnelDash, as the company’s first hire, I worked directly with the founder to lay the groundwork for scalable client success systems from day one. In this pivotal role, I shaped the client experience and drove significant growth by establishing foundational processes that enhanced client retention, satisfaction, and engagement. My contributions were instrumental in creating a seamless client onboarding journey, setting new standards for client success and building the operational infrastructure that would support long-term growth.Key Successes:• Established comprehensive client management systems by partnering with the founder to create and implement all client processes, resources, and onboarding materials, providing a strong operational foundation for scalable growth.• Developed and executed strategic client onboarding, standardizing systems that enhanced initial client experiences and accelerated time-to-value, setting new benchmarks for efficiency and effectiveness in client onboarding.• Increased client retention and satisfaction by designing a structured client education pathway, equipping clients with essential tools and knowledge, and fostering long-term loyalty.• Drove growth across all client accounts by managing relationships with a strategic focus on client enablement, maximizing engagement, retention, and achieving client business objectives.• Implemented targeted growth strategies that expanded market share and elevated customer engagement, supporting FunnelDash’s growth trajectory and reinforcing the brand’s competitive position.

Moorpark, California

Before my transition into business growth and client management, I served as a Hospice Chaplain at TLC Home Hospice. This role taught me the profound importance of compassion and support, offering spiritual and emotional solace to patients and families during their most challenging times. It was a period of profound personal and professional growth, emphasizing the value of holistic care and empathy.Notable Successes:• Collaborated with healthcare teams to ensure holistic care for patients and families.• Implemented innovative support programs and therapeutic interventions to address the spiritual and emotional well-being of patients and families, fostering a sense of peace and comfort during difficult times.

Moorpark, California

The first 7+ years of my career with Moorpark Presbyterian Church is characterized by my passion for ministering to others and building bridges of faith, hope, love, and healing in the community I lived in. I spent 5+ years passionately growing a youth program that spanned from Middle School through College and included over 120 students, 4 staff members and 20 volunteers. It was in this context that I cut my teeth on leadership, teamwork, emotional intelligence, and effective communication.I then spent an additional 2 years partnered with Moorpark Presbyterian Church on a grass roots church plant called "Grow Community". I took a core leadership team with me to help us catalyze a healthy & thriving new church that grew to 50+ weekly attendees. In this humble ministry I forged my character and took life lessons that I implement in my interpersonal & leadership approach to this day.

Master’S Degree, Intercultural/Multicultural And Diversity Studies, Cum Laude

Bachelor'S Degree, Religion/Religious Studies, Cum Laude