I’m excited to launch my career in IT support and advance within the industry. Troubleshooting, preventive maintenance, and ensuring data integrity have become my passions through my studies.I consider myself a dedicated and self-motivated individual, ready to leverage my 12 years of customer service experience. For instance, in my previous roles, I successfully resolved customer issues by applying effective problem-solving techniques, which not only enhanced user satisfaction but also improved operational efficiency.I thrive in collaborative environments and am recognized as a valuable team player. Currently, I am working toward my CompTIA A+ certification at Per Scholas, where I’ve gained hands-on experience in hardware and software troubleshooting, network management, and cybersecurity fundamentals.I’m eager to apply these technical skills in a fast-paced IT support role. I would love to share my contact information so we can set up a time to discuss this opportunity further. Thank you for your time!