Smashstar Media “provides design, management, and support services and consultation to small businesses and nonprofit organizations for all of their technological needs - officially founded in 2019.”

- Customer support: phone, email, web portal (ticketing)- Documentation for support articles, internal and external policies, references- Web development and content publishing: WordPress, Salesforce- Management (administration) of customer Salesforce orgs- Point of contact for existing and prospective customers- Assistance with IT duties: Azure/Exchange administration, internal hardware and services

- Call, email, and on-site support for clients- Troubleshooting macOS, iOS, Windows- Management of mobile devices (Macs, iPads, iPhones)- Deployment of software, policies, and profiles through MDM- R&D hardware solutions: networking, peripherals, software, professional hardware- Reporting and documentation for internal and client use- Office 365, G Suite, Jamf, and Sophos management

- Supervise student service desk technicians- Go-to for macOS, MacBook, and iMac support on campus - Create and resolve tickets for incident reports and requests for service and assistance- Respond to classroom and on-site (office/meeting) requests

- First point of contact for all students, faculty, and staff of the university- Create and resolve tickets for incident reports and requests for service and assistance- Respond to classroom and on-site (office/meeting) requests

- Led out-of-class, one-on-one and group study sessions to support students enrolled in historically difficult courses (specifically Web Development with HTML/Javascript)- Promoted group work to solve difficult problems (homework and projects) and ensure sufficient understanding of class materials and assignments

- First point of contact for all students, faculty, and staff of the university- Created and resolved tickets for incident reports and requests for service and assistance

- First point of contact for all students, faculty, and staff of the university- Created and resolved tickets for incident reports and requests for service and assistance

(Summer internship Jun-Aug 2016 and returned May-Aug 2017)- Diagnosed and resolved computer problems and requests from internal customers- Recorded and managed requests in the help ticket system (Cherwell IT Service Manager)- Configured, deployed, and repaired hardware (standard and custom-built) - Installed, configured, and diagnosed problems with software (OS's and desktop software)- Provided first-level support for networking and application issues, escalating as needed

(Mobility and Tech Sales Associate)- Provide customer service by educating customers and complete solutions to their individual needs- Assist with the diagnosing, repair, and installation of new and used computers, tablets, and smartphones- Trained new associates on proper procedures and policies regarding sales, customer service, and system use

- Actively promoted the mobile application and its numerous benefits to the campus community- Provided a communication bridge between university officials and Yik Yak employees- Distributed promotional merchandise at campus events

- Assisted with supervision of computers, printers, and users within the high school and technical school networks- Responded to helpdesk tickets (SchoolDude software) involving troubleshooting and equipment repair- Assisted with replacement and re-installation of hardware and performing preventative maintenance

- Created a new, responsive website using modern web technologies- Created online profiles to connect the business with customers across the country- Upgraded business equipment to better serve customers in a digital age

- Rebuilt the business website with a new CMS and responsive (mobile-friendly) template- Migrated website databases between previous two hosting providers- Managed internal network equipment, computers, and user accounts- On-site troubleshooting and integration of club management software (TwinOaks)

Seasonal Position