Evan Jensen Email & Phone Number

Boston, Ma, Us

Massachusetts, United States

Fiskdale, Ma

Smashstar Media “provides design, management, and support services and consultation to small businesses and nonprofit organizations for all of their technological needs - officially founded in 2019.”

- Customer support: phone, email, web portal (ticketing)- Documentation for support articles, internal and external policies, references- Web development and content publishing: WordPress, Salesforce- Management (administration) of customer Salesforce orgs- Point of contact for existing and prospective customers- Assistance with IT duties: Azure/Exchange administration, internal hardware and services

Lexington, Ma

- Call, email, and on-site support for clients- Troubleshooting macOS, iOS, Windows- Management of mobile devices (Macs, iPads, iPhones)- Deployment of software, policies, and profiles through MDM- R&D hardware solutions: networking, peripherals, software, professional hardware- Reporting and documentation for internal and client use- Office 365, G Suite, Jamf, and Sophos management

Framingham, Ma

- Supervise student service desk technicians- Go-to for macOS, MacBook, and iMac support on campus - Create and resolve tickets for incident reports and requests for service and assistance- Respond to classroom and on-site (office/meeting) requests

- First point of contact for all students, faculty, and staff of the university- Create and resolve tickets for incident reports and requests for service and assistance- Respond to classroom and on-site (office/meeting) requests

- Led out-of-class, one-on-one and group study sessions to support students enrolled in historically difficult courses (specifically Web Development with HTML/Javascript)- Promoted group work to solve difficult problems (homework and projects) and ensure sufficient understanding of class materials and assignments

Framingham, Ma

- First point of contact for all students, faculty, and staff of the university- Created and resolved tickets for incident reports and requests for service and assistance

Framingham, Ma

- First point of contact for all students, faculty, and staff of the university- Created and resolved tickets for incident reports and requests for service and assistance

Natick, Massachusetts

(Summer internship Jun-Aug 2016 and returned May-Aug 2017)- Diagnosed and resolved computer problems and requests from internal customers- Recorded and managed requests in the help ticket system (Cherwell IT Service Manager)- Configured, deployed, and repaired hardware (standard and custom-built) - Installed, configured, and diagnosed problems with software (OS's and desktop software)- Provided first-level support for networking and application issues, escalating as needed

Massachusetts

(Mobility and Tech Sales Associate)- Provide customer service by educating customers and complete solutions to their individual needs- Assist with the diagnosing, repair, and installation of new and used computers, tablets, and smartphones- Trained new associates on proper procedures and policies regarding sales, customer service, and system use

Framingham, Ma

- Actively promoted the mobile application and its numerous benefits to the campus community- Provided a communication bridge between university officials and Yik Yak employees- Distributed promotional merchandise at campus events

Fiskdale, Ma

- Assisted with supervision of computers, printers, and users within the high school and technical school networks- Responded to helpdesk tickets (SchoolDude software) involving troubleshooting and equipment repair- Assisted with replacement and re-installation of hardware and performing preventative maintenance

Brookfield, Ma

- Created a new, responsive website using modern web technologies- Created online profiles to connect the business with customers across the country- Upgraded business equipment to better serve customers in a digital age

Charlton, Ma

- Rebuilt the business website with a new CMS and responsive (mobile-friendly) template- Migrated website databases between previous two hosting providers- Managed internal network equipment, computers, and user accounts- On-site troubleshooting and integration of club management software (TwinOaks)

Seasonal Position

Bachelor Of Science (B.S.), Computer Science (Information Systems)

Activities and Societies: Computer Science Club, Computer Science Department

High School Diploma, Massachusetts Vocational Certificate, Computer Technology/Computer Systems Technology

Activities and Societies: Skills USA (two years), Technical Advisory Committee (three years)Areas of study: Computer Technology (primary).

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