Emee B. Email & Phone Number

London Area, United Kingdom

Dubai, United Arab Emirates

The role entails supporting sales efforts such as maintaining regional CRM pipeline and lead assignments. Efficient management of the system as a sales management tool helps align business core needs and by integrating features and functions such as Lead Management support the sales team’s efforts to develop, maintain and increase market presence and brand footprint in the region. • Salesforce – overall maintenance of pipeline hygiene ensuring that each opportunity is updated with most current project information, sales stage, product(s) and closing dates• Lead assignment – weekly review of lead assignments with corresponding sales person in the team, ensuring lead status are current for Africa – Northern, Central / Western and Southern states.• Ownership of Lead Accounts for Middle East region - Saudi Arabia, GCC and Levant• Main point of contact for Public and On-Premise courses, maintaining correspondence and providing assistance and support from online registration to logistical essentials. • Course preparation and planning from comparative survey for suitable venues, best price to contract review and price negotiation. • Weekly reconciliation of course numbers, invoicing and reporting status to management• Credit collection – liaise with client ensuring payments are made in timely manner, follow up outstanding accounts, maintain weekly collections report

Dubai, United Arab Emirates

CRMoD (Customer Relationship Management on Demand) is an Oracle based systems process that allows a 360 degree view of the sales lifecycle, from Marketing activities, Solution-Selling to Opportunities to Inside Sales, Quotes to Order and After Sales. It enables the company to nurture and enhance customer relationship, identify new customers, target potential and viable industries, vertical markets.The Partner Relationship Management (PRM) system identical to the internal network was rolled out in early 2016. Partner teams across the region were integrated and able to access our internal configurator together with CRM in one single process. The key focus was to drive a single Customer-centric system to manage all customer interaction and information. Core responsibilities included, - Rolling out CRM Ecosystem, a full systems integration program to all users in the MEA region- Systematic assessment and review of user competency and addressing ‘Going Live’ issues - Implementation of a clear and consistent communication platform in which all users were regularly updated on enhancements as well as constantly driving best practices in tool utilization- Lead assignment and management of sales inquiries coming from various channels such as website, marketing campaigns which are then funneled into CRM to convert into opportunities - Monthly clean-up and deep dive campaigns to assist with pipeline management ensuring consistency and accuracy of information and reporting credibility with correct phasing of projects, sales stage and confidence factorsEfficient management of the system as a sales management tool by aligning business core needs and integrating CRMoD features and functions such as Lead Management supported the sales team’s efforts to develop, maintain and increase market presence and brand footprint in the region.

Dubai, United Arab Emirates

Reporting to the Sales Director, the role entailed exceptional coordination and organizational skills, a good eye for detail with strong ability to multi-task with results-oriented mindset. Key responsibilities were not limited to providing administrative and secretarial support such as calendar management, travel logistics and business visa applications. It also involved extensive and in-depth involvement in the Sales process with collating and maintaining Pipeline reports, Planning and Forecasting, Partner and Sales team corporate communication, supporting internal Trade Compliance Program, facilitating Due Diligence, and coordinating Partner Agreements. Also an essential part of this multi-faceted role was coordinating team presence in Industry Events such as DCD Converged (DatacenterDynamics), GITEX ("Gulf Information Technology Exhibition"), ZAIN Technology Conference which created a wealth of marketing experience with involvement in areas such as:- Local sourcing and production of brand items for local use and exhibition related projects- Appropriating marketing funds and budget costs effectively by driving supplier and vendor cost analysis - Maintaining local stock and inventory of marketing supplies such as brochures and flyers- Coordinating and collating graphic material for product launches, sales conferences- Full coordination of logistical requirements for Trade shows and Events including supervision of contractors, booth set-up and display- Organizing Booth Staff and schedule of responsibilities, team coordination during event- Liaison with media and public relations for advertising campaigns during Exhibits- Post-Event studies and Customer feedback, evaluation and follow up of leads and sales team assignment- Maintenance of Client database, Contacts and Accounts

Dubai, United Arab Emirates

Central to supporting the organization’s recruitment drive was enforcing an efficient administrative system related to employee residency requirements. Key responsibilities included thoroughly maintaining the Trade Portal account, regulating user accounts, effectively analyzing monthly Trade Portal statements and allocation of Bank guarantee, thus ensuring a consistent and thorough system.New Employees were introduced to the Visa process and provided guidance and support on residency related issues, Application of New Employee Visas, Transfers, Cancellations and timely renewal of residence permits, and employment cards. HR record keeping and maintenance of personnel files, issuance of official letters for Employees, On-boarding program as well as facilitating exit process for leaving employees and visa runs for new hires.

Dubai, United Arab Emirates

Essential function was to deliver Senior Management support in terms of over-all office and administrative requirements such as issuing official letters and business correspondence on the President’s behalf, calendar support, maintaining a comprehensive filing system for confidential files and other company proprietary information. Administrative tasks also included inter-departmental meetings and conference planning, annual Legal & Trade Compliance trainings and Quarterly Employee Communication meetings.The Corporate team being at the core of shared services was strategic to delivering cost-effective solutions, the team continually drove the annual review of corporate contracts such as company car lease agreement, Group medical plan, negotiation of corporate rates with preferred partner hotels and other services.Other functional areas involved timely renewal of Lease contracts for management on company sponsored accommodation, facilitate relocation of newly hired expatriates and provide repatriation assistance to leaving executives, liaising with American Express International for Employee Corporate cards, fuel card application, renewal and cancellation as well as processing of medical claims and cancellation of individual policies.Another key area was Travel Management, providing essential support to the sales team by arranging business visa applications, hotel arrangements & car rentals, annual leave requirements for staff & dependents including travel tickets (advising alternative routing/refunds).Event Management included organizing the CEO’s annual visits to the region, Global Sales Conferences for Executives and Senior Business Leaders, Product launches, Customer and Distributor Product trainings for other Divisional platforms, Corporate and Staff events.

Dubai, United Arab Emirates

Customer Service and Administration, management of main switch board (22 lines/43 extensions) Annual renewal of company’s Operations certificate, Trade & Industrial licenses, Chamber of CommerceGeneral correspondence with suppliers for office maintenance & system support, maintenance of service contracts Issuance of local Purchase orders to suppliers for goods, coordinated order process from approval to delivery stage Preparation of outward post & courier packages, booking, logging & tracking General secretarial duties included company correspondence, distribution of faxes, proper documentation & filing, issuance of gate passes, employment visa process