Supporting Community & Sound Money Globally

-Excelled in customer support for post sale operations-Handled all inbound phone calls with empathy and professionalism-Assisted in all things once a customer’s vehicle has been delivered or picked up including but not limited to: Registration, Processing Payment due to Insufficient Funds, Sale Completion, After Sale Repair, Returns and Exchanges, and Field Advocate Support-Regularly assigned as Subject Matter Expert in charge of monitoring the company Registration communications channel assisting 1700+ employees and any questions they may have-Specialized in Delayed Registration to acquire and review correct documents for customers across 48 states to ensure we can complete registration on behalf of the customer-Provided training to newer advocates selected to join the Delayed Registration Team-Assisted with team leadership and helping newer advocates to understand and feel confident in the correct policies and procedures throughout the department

-Provided excellent and efficient customer service for Houzz Marketplace customers-Handled all inbound phone and written communications with customers, sellers and vendors to ensure all inquiries were resolved in accordance with Houzz policies and procedures-Maintained above average handling time, response rate and customer satisfaction goals

-Coordinated vendor and market research-Responsible for vendor outreach and communications -Scouted locations that would meet all needs-Ensured availability of all material and man power for any events-Researched competitive events to ensure Taco Group would lead industry-Highly skilled in Smartsheet and Excel Project Planning and Tasking

Guided by United's four service principles which are: Be Predictable, Be the Solution, Be Gracious, Be the Brand I am able to:-Deliver consistent onboard service-Work independently without constant observation, yet work well with others as part of a team-Work in accordance with established procedures and performance standards-Ensure compliance with Federal Aviation Administration (FAA) Regulations-Prepare and serve multiple meals and beverages-Offer onboard sales of liquor, food and duty free items-Assist customers with carry-on items-Ensure the safety and comfort of our customers-Provide leadership by responding to a variety of emergency and non-emergency situations including aircraft evacuation, security threats, delayed flights, severe weather conditions, turbulence, etc.-Respond to customer medical situations and administer first aid to ill or incapacitated customers-Maintain order when interacting with any unruly or irate customers-Work a variety of shifts including nights, weekends, and holidays with the ability to travel to all countries we serve-Comply with published attendance policy

-Exceeds personal daily sales goals consistently -Emphasizes customer service and initiated customer interactions -Proven in-depth understanding of product knowledge and brand awareness-Implemented community strategy to drive brand awareness and loyalty, partnered with management team in creating and executing community initiatives; identify event sponsorship and partnership opportunities-Responsible for new-hire training in product knowledge, customer service and register operations-Executes monthly store ‘flips’ including mapping out floor, setting fixtures and product placement-Maintains floor displays, window displays and mannequins -Highly skilled in working cross-functionally-Extensive knowledge of procedures and standards needed to manage events-Planned, developed and implemented signature and special events for specific revenue generation, educational and community awareness-Manages and maintains back of house standards and procedures

-Provided vocals for all masses and select events-Demonstrated ability to work with team on music delivery and selection

-Helped write and implement a weekly schedule for camp group-Organized a variety of group activities such as crafts, songs, dances, and closing shows-Identified and responded to camper behavior issues-Communicated with parents about participant's experiences and report concerns to Camp Leadership-Assisted in maintaining accurate program records including incident reports and daily attendance-Set a good example for campers in all areas, including punctuality, rules, and musical showmanship-Choreographed dance numbers for camper shows