Emese Lipécz Email & Phone Number

Budapest, Hungary

Budapest, Hungary

Budapest, Hungary

Budapest, Budapest, Hungary

As Project Manager:• direct day-to-day communication with customers• project planning and execution: full ownership of the project from scoping to project closing• supervision of project execution; day-to-day communication and task delegation with the front-end development team• supervising budget and resource allocation• translate customer requirements into epics and user stories• participate in Scrum activities: Sprint planning, retrospective meeting, daily standupsAs Business Analyst:• reply to RFQ requests and Change Requests issued by the customer• estimate scope of work together with the development team• provide responses with cost calculations• update the CRM system with leads and opportunities• communication with the financial team, creating and updating reports

Hungary

As Project Manager, I was responsible for delivering customized and localized navigation solutions to NNG's customers located in the APAC area. Working together with the project team, my tasks and responsibilities included the following:• analysing and discussing project scope directly with customers• direct day-to-day communication with customers regarding any and all technical questions• project planning and execution• delivering to Asian customers (mostly South Korea); on-site visits and workshops with customers• pre-sales support to Sales Managers related to technical delivery• acting as product owner in projects dealing with localisation and customisation of the navigation software to regional needs• defining test plans and test execution together with the test team• creation of project documents, specifications, release notes• supervision of project execution; day-to-day communication and delegation with software developers and software testers comprising the project team• release management: creating the software packages for the customers; handling administration and requests for online support• translation of customer requirements into development scope; leadership of discussion with customers about technical scope, implementation and integration• decision-making in all technical-related issues in own projects• execution of on-site visits and technical workshops• supports the Sales Managers by providing technical input to commercial issues

Budapest

• supporting our customers regarding day-to-day issues related to ongoing projects• preparing software releases for customers• coordination of the resolution of open tasks, bugs, requests• project administration• active participation in maintenance projects

Budapest

• operative leadership of the 14-member Customer Care team• leadership of a technical support group, which involves management ofdevelopment needs related to the group• process development; modelling business processes related to CustomerCare• quality reviews for employees• technical trainings for new employees, specific trainings for senioremployees and for partners home and abroad• management of financial transactions related to online payment• second-line support; escalation to project managers• preparing documents for internal and external partners• system administration and maintenance on databases and systems usedby the support group

Budapest

• handling trouble tickets incoming from end users in English and German• bug reports, keeping contact with developers and testers within the business unit• translations and escalation• training new colleagues

Master'S Degree, Theoretical Linguistics

Bachelor Of Arts (Ba), English Language And Literature/Letters

Activities and Societies: Teacher's Assistant at the English Theoretical Linguistics Department