Emily Fitzgerald Email & Phone Number

Grand Rapids, Mi, Us

Responsible for managing multiple projects concurrently ensuring that projects were delivered on time, within budget, on schedule and within project scope. Primary responsibilities include requirements gathering and prioritization, creating project plan, planning schedules for resourcing, leading daily standup meetings, creating status reports and leading weekly meetings with clients on project progress. Proactively communicating project status with internal teams and clients, identifying project risks and mitigating. Partner with client stakeholders and communicate effectively and proactively to ensure project requirements and planning align with client goals and objectives. Create post-project documentation and refine project processes with lessons learned. Project workload includes 5-10 projects at one time, managing 10-15 resources (both internal and outside vendors) and project budgets of $50,000 - $200,000 per project. Retained all client retainers for renewals year over year by influencing executive stakeholders with yearly business reviews of project work. Clients primarily in technology, consulting, security, retail and manufacturing industries. Other duties include working with the sales team to scope, estimate and pitch new business. Assist in writing and developing project management best practices that align with project complexities and budgets. Assist in developing tools and templates to guide project management teams to enhance project work efficiency and streamline critical processes and activities. Played a key role in motivating project teams and influencing executive buy-in on new projects or initiatives.

Greater Grand Rapids, Michigan Area

Responsible for leading the implementation of SalesPad’s software solutions, maximizing the customer’s experience by effectively communicating and managing projects and expectations. This is a highly visible role in the organization that requires a combination of project management, technical and interpersonal skills. Project workload includes 40 projects at one time, managing 5-10 resources and vendors and project budgets of $5,000 – $50,000 per project. Clients primarily in the manufacturing industry.This role provides project leadership across all assigned projects, leading and motivating teams to obtain desired results, and creating healthy relationships with customers. On a daily basis, I am developing and managing project plans, communicating with customers in a timely and professional manner, managing customer expectations and resolving project risks and issues. I work closely with our internal teams including support, custom development, and sales to meet customer needs. I'm also an active part of the project management team supporting the development and implementation of methods to enhance SalesPad's implementation and agile development process. I pride myself on delivering projects on time and under budget.

Manage delivery and execution of SmartBug’s website projects. In that capacity I primary client-facing team member working closely with a team of web designers, UX specialists, developers, QA specialists, and marketing consultants to ensure the delivery of high-end websites to clients, which were most commonly delivered on HubSpot and WordPress CMS platforms. Project workload included 10-15 projects with budgets of $50,000 - $80,000 and managing teams of 2-5 people. Clients were in marketing/media, technology, healthcare (Assisted living/nursing homes) government, start-ups and manufacturing industries.This role required specific attention to detail in regards to planning and scheduling internal resources utilizing the waterfall project management processes planning the entire length of the engagement and milestones, as well as coordinating with the client’s schedule to hand off deliverables by the date agreed and within the scoped budget. Also managed CMS regulations specific to the healthcare industry for one of the firms largest clients in the nursing home/assisted living industry.

Greater Grand Rapids, Michigan Area

Manage highly complex web based solutions involving digital marketing, e-commerce, custom web development and integrations of CMS & CRM platforms. Primary client contact providing excellent written and oral communication with clients setting project expectations for timelines and deliverables, and managing resources of developers, designers, content writers and strategists. Utilizing both waterfall and agile project management processes based on project specifications and client needs.Responsible for providing excellent client customer service and long term strategic direction for digital marketing, website optimization and marketing content development.

Greater Grand Rapids, Michigan Area

Manage highly complex web based solutions involving digital marketing, e-commerce, custom web development and integrations of CMS & CRM platforms. Primary client contact providing excellent written and oral communication with clients setting project expectations for timelines and deliverables, and managing resources of developers, designers, content writers and strategists. Utilizing both waterfall and agile project management processes based on project specifications and client needs. Project workload included 20-30 projects at a time, project budgets of $20,000 - $60,000 per project and managing 5-7 resources including vendors.Responsible for providing excellent client customer service and long term strategic direction for digital marketing, website optimization and marketing content development. Also managed regulation compliance for college clients.

Support a wide-variety of public relations activities for the firm’s portfolio of public and private sector clients including: lead development and manage content for public relations campaign planning, strategy development, timelines and protocols; assist in development of communications tactics, execution and measurement of key deliverables; manage and track project budgets and implement solutions for task oriented problems. Manage event planning for internal and client events, including: developing invitation copy and other event materials, preparation and development of invitation lists to include key stakeholders and community leadership, RSVP management, selection and management of vendors, and developing speaker programs and drafting remarks.Communicate and develop relationships with local and regional media outlets, including: proactive media outreach to pitch, secure and coordinate media opportunities; providing writing, researching, and proofing of content in preparing client and internal press releases; preparing media advisories and other media materials including media resource guides, fact sheets and statements; managing and creating content for internal social media outlets - Facebook, Twitter, YouTube and Flickr accounts.Edit and maintain internal media and community leaders database used to generate reports for media resource guides, community involvement opportunities, speaking engagements and invitation lists for event planning and creation of customized media lists for clients.

Manage daily office affairs, including: maintaining client files, office and computer equipment, answering multi-line phone system, scheduling meetings and managing travel arrangements for President and senior consulting staff, preparing meeting agendas, newsletters and client correspondence, transcription, development and calculation of project and internal budgets, preparing PowerPoint presentations for clients and internal projects, overseeing interns, preparing confidentiality agreements, developing content for new client proposals, calculate project budgets and draft client contracts.Initiated development of new corporate website, including: content development, management of web developers and analyzing online traffic trends to ensure optimization. Received public accolades for work on website through the website’s recognition as 2010 Gold Award from the West Michigan Public Relations Society of America.