-Azure AD Connect and Azure AD Connect Cloud Sync (management and configuration for hybrid identities: on-premise and cloud, troubleshooting of the provisioning process and synchronization of objects)- AD to AAD object synchronization flow - troubleshooting of Hybrid environment and implementation. (Moving from AD OnPremises to the Cloud - Azure AD).- Azure AD Connect Server Migration and Upgrade of the Sync infrastructure- Azure AD Connect Health (data freshness issues and others)- Azure AD Provisioning (inbound and outbound provisioning to 3rd party SAAS applications)- Kusto Query Language fundamentals (provisioning troubleshooting and querying)- Password Hash Synchronization, Self Service Password Reset SSPR (troubleshooting of sign-in methods)- Windows Server 2008-2022 Administration (Active Directory, Group Policy, DNS, Firewall, ADSI Edit, ldp)- Network Monitor (Kerberos authentication, SSL and TLS, network troubleshooting and tracing)- Exchange Server, Exchange Online (hybrid deployments with multiple forests at times)- Graph Explorer and PowerShell (AAD administration)- 3rd Party SSO and Identity Providers

Remote Infrastructure Management to Vodafone UK&I Retail Stores-Automated Software Deployment-Retail Terminals Maintenance-Electronic Payment devices (Ingenico and Verifone)-Asset Management-Project Engineer Support on hardware installation and deployments.-Pre-production Support (Change Requests with downtime)-Change Advisory Board Meetings Attendance-Active Directory Administration-Reporting-Estate Software Deployments-First/Second and Third Tier Service Desk Support-Server Administration-Software Packaging, Package Creation and deployment testing-Security Software and Suite Management-Remote Printer Management-Automated Software Delivery and maintenance-Network and Services Monitoring-Windows Security Patching - Servicing-Security MonitoringAlso working as LISA, Local Information Security Advisor for Braga Site for 3 years.-Tasks Involved - ISO27001 Security Workplace Inspections-Regular Workplace and Site Inspection-Security Incident Prevention and Handling-Threat and Vulnerabilities Prevention-GDPR Compliance Verification and Document Compliance-Attendance on GDC Commitee of Excellence Meetings for decision making on Security Threats.-Security Training and Workplace Safety and Security Information-Reported to Fujitsu GDC ISM (Information Security Manager)

Schneider- Electric Modern Workplace Project for Office365 -Schneider- Electric Modern Workplace Project for Office365 (France).-Lotus Notes / Domino Migration to Office365 and Windows 10 Project for France Location w/ 45K Seats-Microsoft Office 365 Hypercare Support Project-Microsoft Office 365 Deployment-Skype for Business and Outlook Implementation.-Schneider-Electric Service Desk go Live to support this migration.-Windows 10 + MS Office Integration, Planning and Deployment for Internal Fujitsu WorkstationsService Transition and Knowledge Capture from CapGemini and IBMInfrastructure setup and coordination for the go-live of the Service Desk Project.Initial Service Desk Project Training Delivery and Knowledge Creation.Schneider-Electric Service Desk Launch Worked also for Business Assurance Department as a Local Information Security Advisor.Account and assets management for new- joiner workers.Monitoring Tools development and Setup for Service Desk Supervision and KPI monitoring.Setup and Management of the VoIP Infrastructure.Airwatch MDM + Intune support and management.Knowledge creation, fetching and editing for the Service Desk Advisors.Training creation and development.Resolution of multiple sided highly complex IT incidents.Supervision, Planning and Coaching of the Service Desk Agents.Technical Lead / SPOC (Single point of contact of the project).

Raster Image Processing and Batch ProcessingSetup the end-to-end process and production of labels of the department that included a State of the Art Equipment on the digital printing Xeikon 330 and a Grafisk Maskinfabrik DC330 Label Converting Line.My direct reporting of any kind of relevant subject was the CEOs office of the Group.Having to work closely with the administration of a multinational e-commerce start up made me work on my communication skills and ability to keep the head cool under fire due to highly demanding business standards that were required for this Project launch.

Had to assure the security for the internal network of the company and also to provide and excel the technical service in local interventions for external costumers. I had to be able to determine in a daily basis the efficiency of networks with the enterprise PC Clients.Also had to perform the maintenance of virtually all the terminals of the company, designing an installing internal and external networks in situations needed for the costumer. As well important was to assure the minimum downtime as possible for our developers and anticipate the management of materials and orders of Server and PC Components and Peripherals as per needed.

At this time in replacing an absent employee my main role would be to ensure the smooth functioning of the web platform for the users and analyze the economic efficiency of the website in real time with complex metrics. Known the fact that we talk about a web business exclusively made for the real estate market I learned as well the dynamics of this business. But the greater outcome of the experience I gained was based on fully managing the website. I also wanted to highlight the important aspects of both work as webmaster and as commercial manager.

During this period of almost two years I’ve acquired specific qualities such as ease of working with deadlines and constant pressure to be prepared on all kinds of situations at active support and the ability to track a sector of business with an always changing environment that is fully unpredictable. Since I made part of two Lines of Business in the AppleCare Project, including support for computers and also portable devices that has given me an even a broader experience in the area to which I devote myself . Later on this role I was also responsible for some Training features. I was requested to provide Training Meetings, Roundtables and Coaching to other Line Workers.

Columnist of the District Newspapper called Correio do Minho in a monthly page regarding education and student integration thematics.This district newspaper has a circulation of about 25,000 copiesThis column was published both in the physical version of the newspaper as also for the web version.http://correiodominho.com/pessoa.php?cronistaId=131

The main role on this job was to manage the sales and to assume the service of Communication Equipment, for example the technical service of Cellphones, Laptops and Routers.