Emily Rehler Email & Phone Number

San Antonio, Texas, United States

Austin, Texas

• Promoted to manager of the team ahead of more senior team members after less than a year• Managed the travel needs of thousands of clients across hundreds of individual, customized itineraries, and assisted in most client files to ensure needs were met• Effectively communicated needs of the team to upper management, and vice versa, to increase the overall attitude and flow of the office• Clearly and concisely communicated by phone and email to arrange details between clients and vendors to ensure mutual satisfaction of all parties• Able to anticipate questions before they arise and provide proactive solutions to meet all needs• Initiated the creation of company culture through outings and office parties to boost morale• Provided stellar customer service during planning phase and throughout travel season by participating in weekly rotation of emergency phone• Leveraged my attention to detail, organizational, and communication skills to keep track of all accounts while remaining flexible to respond to changes at a moment’s notice• Well-versed in handling difficult clients, having difficult conversations, and delivering bad news in a kind way that provides answers and solutions to fulfill the client's wishes• Prioritized teamwork and a positive attitude to ensure not only my own success, but that of the trip coordinating team and the company at large

Texas

• Planned, coordinated and executed family reunions; negotiated and booked hotel blocks ranging from 20-60 attendees and 3-7 days• Confirmed/reconfirmed with vendors on prearranged reservations, which ensured smoothness of trip • Answered questions; provided problem solving and troubleshooting with cancellations, flight delays and lost baggage; defused potential problem situations, which may have arose before, during and after events • Outlined sightseeing and memorable things to do during open times within the schedule• Took-on various proofreading assignments from a Court Reporter; designed Spring Festival posters for the Houston Expat Pro

Kerrville, Texas

• Collaborated in coordinating events, including weddings, festivals, dinners/breakfasts, recreational functions, birthdays, mixers and first Fridays from conception to implementation while analyzing metrics, results and trends • Managed creative development, collaborating with upper management, developing innovative campaigns that reached out and spoke to prospective guests/clients within various demographics• Worked cross-functionally with other departments, including café, bakery and garden, coordinating day of event schedules; oversaw last minute details and changes; achieved exceptional results by organizing efforts well in advance • Engaged with today’s modern, hyper-connected followers, turning into contract clients while communicating organization’s brand in a positive and authentic way via Facebook, Twitter and Instagram • Collaborated with team members developing innovative campaigns that reached out and spoke to potential clients and followers, including updating website with activities, specials and events, along with a monthly newsletter via MailChimp• Upgraded and overhauled website with a new look and feel that brought in new clients week-over-week • Developed relevant content topics that reached organization’s targeted audience while encouraging online review building • Key member in conducting market research, competitive analysis and newsworthy pieces; streamlined strategic marketing decisions through widening perspective that resolved conflicts and decisions

Bryan/College Station, Texas Area

• Rapidly advanced through the ranks with a keen ability to quickly adapt to new and challenging responsibilities while performing in hectic environments involving time-critical deadlines, always remembering multiple requests• Maintained a lively, upbeat, energetic and positive attitude; utilized a special talent in relating well with all types of individuals from various socioeconomic and cultural backgrounds• Created ‘WOW’ moments with every interaction by consistently going above-and-beyond expectations• Planned, coordinated and executed numerous events with 60-100 attendees, tailoring to various themes and celebrations• Increased awareness for a new community via social media (Facebook, Twitter, email blasts), website content updates, spotlighting up and coming events, and promotional material such as posters, brochures, billboards and t-shirts that helped sell properties• Encouraged, forged and preserved relationships with social media venues and online marketing sites, ensuring marketing campaigns were inline with company strategy, enabling everyone to move forward together