Experienced Financial Services Leader | Neighborhood Financial Center Manager at BECUWith nearly a decade at BECU, I’ve dedicated my career to helping members achieve their financial goals while consistently driving results. Starting as a Member Consultant and advancing to Neighborhood Financial Center Manager, I’ve honed my expertise in retail banking, underwriting, team leadership, and operational excellence.In Q2, I ranked #3 in new member loan engagement, and my commitment to innovation was acknowledged by the VP of Retail Delivery for exceptional Q3 results. I pioneered a successful mock auditing program that was integrated sector-wide, showcasing my ability to lead impactful initiatives and enhance compliance standards.As a Subject Matter Expert (SME), I’ve contributed to key operational projects, process improvements, and compliance enhancements. Completing the Underwriting and Career Development Path at BECU has further strengthened my skills in credit analysis, risk assessment, and member support.Committed to continuous learning, I recently completed the Cybersecurity Foundations course on Coursera, expanding my knowledge in cybersecurity principles crucial to the financial industry.In my current role, I lead and mentor a high-performing team, providing ongoing coaching and training to develop employee performance. I’m resourceful and dedicated to advancing my knowledge of relevant technologies, striving for continual growth and consistent exceptional outcomes.Skills and Expertise: • Leadership and Team Management • Underwriting and Credit Analysis • Operational Processes and Compliance (SME) • Mock Auditing • Financial Analysis and Planning • Cybersecurity Awareness • Customer Service Excellence • Operational Efficiency • Strategic Planning and Execution • Microsoft Office Proficiency • Adaptability and Problem-Solving • Effective Communication • Ability to Work Under Pressure • Fast Learner and Continuous ImprovementEducation: • Bachelor of Computer Science, Western Governors University (April 2022) • Bachelor of Business Administration, Minor in Accounting, Washington State University (December 2019, Magna Cum Laude) • Accounting, North Seattle CollegeCertifications: • Underwriting and Career Development Path, BECU • Cybersecurity Foundations, Coursera