Emil Maret Email & Phone Number

India

Working closely with CXOs in the areas of revenue growth, competitive analysis, market forecasting, GTM strategy, market research, identification of relevant innovations and technologies, mergers & acquisitions.

Trivandrum, Kerala, India

• Manage a team of Customer Success Specialists as well as identify, attract, and develop new talent.
• Train and mentor, the team to address SaaS growth. Manage team processes along with improving monthly touch points. Act as a team champion and advocate across the business.
• Oversee ~10 Million in ARR with an annual NRR target of 115%.
• Incorporate sales/revenue strategies with the team and consistently modify it according to client business environment.
• Identify customer themes and discover opportunities for process improvement and lead initiatives to drive broader customer success by implementing change.
• Provide directional leadership for renewal, growth, and engagement strategies for clients.

Trivandrum, Kerala, India

• Handle book of about 50 Key Enterprise and Commercial accounts in the AMS region.
• Consistently had a Gross Retention Rate above 98% and Net Retention Rate above 110% for the assigned book.
• Function as a Subject Matter Expert on complex CS initiatives for the AMS region. Develop value engagement playbooks to help the team have better value-based conversations with their book of accounts.
• Proactively develop detailed account strategies through close interaction with extended teams and partner with Sales, Professional Services and Partners to make BloxOne products a part of each customer’s core.
• Have a deep understanding of the product and educate customers on best practices, most relevant product features, new releases, and upgrades that are beneficial for their specific business needs.
• Develop a trusted advisor relationship with customers, such that all activities are closely aligned with the customer's business case and business strategy. Develop customer relationships with a hybrid touch approach.

Trivandrum

• Oversee post-sales activities for Enterprise and Commercial customers through strong relationship-building and SaaS product knowledge for about 50 clients based in the AMS region with an ARR in excess of $1M..
• Contact customers using email, phone, and web-based meetings throughout life cycle and prior to renewals to discuss metrics, identify obstacles, and gauge satisfaction.
• Use Gainsight and Salesforce to document communication and build accurate customer health metrics and forecasting to maintain long-term account health and relationship.
• Analyze customer’s usage metrics to evaluate renewal probabilities and identify upsell and expansion opportunities.
• Escalate at-risk customers well on time.

Nigdi

• Ensure process implementation in order to avoid pilferage, maintaining hygiene, loss prevention, customer satisfaction etc.
• Optimum utilization of manpower and following up with the team regarding completion of tasks.
• Providing 100% customer satisfaction by working on customer queries and complaints, closing the customer complaints with 24 hours of being received.
• Optimum utilization of shelf space, customer satisfaction convenience.
• Avoid loss of sales
• Plan for Festivals like Diwali and seasons such as winter, summer etc by coordinating with category teams to ensure supplies, ensure adequacy of manpower for festivals.

Pune Area, India

• Was detailed in the cycling department of the store and carried out the role of a functionary extremely well sharing my knowledge with other sport passionate users and customers.
• Created a record in up selling in India for the number of accessories sold with a single cycle.
• Conducted a small study in reducing the time taken in the buying process of the customers.
• Responsible for the sales and stock management for B'Twin cycles.
• Responsible for in store merchandising of the Sport.

• Responsible for troubleshooting problems related to McAfee Drive Encryption Software and Mobileiron Software issues for employees of Eli Lilly and Company.
• Remote desktop troubleshooting, maintaining Active Directory accounts, Network password resets, VPN connectivity troubleshooting.
• Taking ownership of clients issues reported and seeing problems through to resolution
• Researching, diagnosing, troubleshooting and identifying solutions to resolve technical issues
• Prepare accurate and timely reports & document in the form of notes & manuals

Pune Area, India

• Responsible for Symantec antivirus roll out project for all branches of Bank of Maharashtra across India, liaising with the engineers and area managers of different regions within HCL.
• Was also entrusted the responsibility to handle annual maintenance contract related issues of clients such as Oriental bank of Commerce (Maharashtra and Goa Circle) as well as Canara Bank (Maharashtra Circle). Was.
• SLA management with the clients.
• Coordinated with various stakeholders regarding the installation and configuration of desktops, laptops and printers.
• Installation of operating systems and basic configurations.
• Helpdesk call logging, resolving and closing with proper updates.

Master Of Business Administration (Mba), Operations And Marketing, 7.52 Cgpa

Be - Bachelor Of Engineering, Electronic And Communications Engineering Technology, First Class

Higher Secondary, Science