Emil Persson Email & Phone Number

Kristianstad, Se

Digitaliseringsutvecklare / Systemförvaltare· Arbetar med långsiktig digitalisering, systemutveckling, verksamhetsutveckling och effektivisering av offentliga processer. · Övergripande ansvarig för e-tjänster i Kristianstads kommun och dess tillhörande system.· Stödjer hela kommunen i digitaliseringsarbetet. · Sammanhållande av säker hantering av e-tjänstdata för dataanalys.

Kristianstad, Sverige

Started to developed e-services with at Kristianstads kommun and some basic IT Technician work on the side (until I transitioned into my current role).

Kristianstad, Sverige

Malmo, Sweden

Incident Manager towards current client Pågen AB

Malmö

(Viridis IT got acquired TDC Sverige and I work in the new organization TDC ITS)I'am one of two persons working on site fulltime towards Pågen AB and other companies in Pågengruppen (Pågengroup) Our primary tool is Service Manager and everything from the System Center 2012 suite and other Microsoft solutions. Technical Support / IT Technician role: • User Support - On Site: Malmö, Göteborg• User Support Remote: Sweden, Norway, Finland, Germany• Microsoft Server user management (AD, Exchange, Lync)• Office 365 user management• Windows Client Environment management with • Dell Clients life cycle• IT asset management• Phone and Tablet management: Windows mobile, Android and IOS • Spread HappinessOther:• Constantly looking at improvements we at TDC can offer our clients• Helping Pågen IT department find new solutions and possibilities in IT development• Monthly meetings with suggestions, current event and lasts months statistics• Working together with my college to optimize the Servicedesk structure to maximise efficiency and user satisfaction. Internal Pågen AB Projects:• Pågen Plocken – (Robot System) client migration • Pågen Göteborg and Malmö produktion system client life cycle management and production system migration

Malmö

(Viridis IT got acquired TDC Sverige and I work in the new organization TDC ITS)IT Service Delivery Manager from TDC ITS to Pågen AB onsite: (I also have a IT Manged Services Consultant role in addition to this role as Service Delivery Manager.) In the Service Delivery Manger role I make sure that we from TDC ITS is following the contracted service quality towards Pågen AB and upcoming demands are meet from resource allocation both human and IT infrastructure . My current responsibilities in addition to my IT Manged Services Consultant role are:• Main contact from TDC ITS to Pågen AB• Monthly reports on quality assurance with Pågen AB - IT management department • Weekly reports with TDC ITS on quality status • Advice and feedback to Pågen AB IT department on future improvements in applications, user eduction or IT processes that could make it easier for the standard client user• Main Dell client hardware and client related items purchaser • Make people happy

Malmö

IT Service Delivery Manager from Viridis IT to Pågen AB onsite: I'm also still in my Technical Support Consultant role. In this extra role I make sure that we from Viridis IT is following the contracted service quality towards Pågen AB and upcoming demands are meet. My current responsibilities in addition to my technical support consultant role are:* Main contact from Viridis IT to Pågen AB* Monthly reports on quality assurance with Pågen AB - IT management department * Weekly reports with Viridis IT on quality status * Advice and feedback to Pågen AB IT department on future improvements in applications, user eduction or IT processes that could make it easier for the standard client user* Main Dell client hardware and client related items purchaser * Make people happy

Malmö, Sverige

Technical Support Consultant from Viridis IT to Pågen AB onsite: * 1st - 3rd line support* AD, Exchange, Lync management * Windows Environment management* Phone and Tablet management: Windows mobile, Android and IoS * Dell client management * IBM Lotus Notes administration and management* IT asset management towards Dell partner* Make people happy

Malmö, Sverige

Technical Support Consultant:* ”Manage Engine” helpdesk* Support Telephone with 1st and 2nd line support from remote for many major companies including: - Egmont Kids Media - Auralight - Bonesupport - Springhill - Viridis IT - Internal*Helpdesk ticket management: - Windows: OS: XP-8, Office 2010-2013, AD, Exchange, Hardware problems , User mangement and other software* IT assets and Hardware Lifecycle management* Prometric cerfification computer support

Malmö, Sverige

Malmö, Sverige

Technical Support Consultant from PEAK-IT to Räddningstjänsten Syd:*DokuWiki administration*VMWare vSphere upgrades*Telephone support: Windows OS, CORE and local developed software *Printer and printserver management*SAN disk managementSysAid Helpdesk Software:*Ticket management and deployment*Configuration and administration of SysAid server*SysAid 9.0 upgrade*SysAid licence and asset management

Kristianstad, Sverige

*Network/Network Storage planning*Network Enviroment documentation*Register system - Brandsoft configuration and installation*Network Configuration*General IT Support*IT Purchasing advisor*Register System -brandsoft database management

Hässleholm

Did trainee work as part of my education at Skånetrafikens IT-Department.Windows, VMWare and HP Solutions Environment*User and client support on all service centers and customer centers in Skåne*Client's application configuration, installation, documentation and implementation*Mangement of the IT hardware registry*Assisted with error reporting/fixing in VMWare, AD and Windows clients

Kristianstad, Sverige

Started working as a mailman after highschool to gain some capital and fund my travels around Europe and Asia.

Associate'S Degree, It-Drifttekniker, Inriktning System Management, Academic Degree

Activities and Societies: HKR studentkår http://www.hkr.se/sv/utbildningar/programsida/?pCode=TISMH

High School, Information Technology