As a Consultant at Infosys India, I designed Power BI reports that significantly reduced manual report generation time, streamlining processes and enhancing productivity. I also worked on data quality management using Informatica DQ, ensuring accurate and reliable data for decision-making. Through effective project management, increased overall project efficiency, contributing to the successful delivery of multiple initiatives.

As a Technology Lead at Infosys India, I led a team of 14 professionals across 16 projects, significantly reducing turnaround time through effective project management and team coordination. I managed application services in various industries, including health & hygiene, finance, and retail, enhancing client satisfaction. Serving as a Change Coordinator, I ensured compliance with ITIL processes and improved change management practices. I fostered strong client relationships and ensured clear communication through regular status reports and presentations using data from ServiceNOW. Additionally, I orchestrated a comprehensive knowledge transfer initiative, significantly reducing knowledge gaps and boosting team operational efficiency through targeted training sessions and resource optimization.

As a Technology Analyst at Infosys India, I streamlined support for 15 critical applications, including MF ALM, ServiceNow, Lotus Notes, Enablon, and several custom client applications, achieving a high customer satisfaction rate. I conducted targeted training workshops and authored comprehensive user manuals, which significantly reduced onboarding time and elevated overall user satisfaction to an average of 9/10. Additionally, I have extensive experience in UAT, including test script creation and execution, requirement gathering, and defect management using MF ALM. These initiatives not only improved user experience but also enhanced the efficiency and effectiveness of application support.

During my tenure at Infosys India, I played a key role in supporting transition activities during a company merger, ensuring seamless integration and continuity. I facilitated knowledge transfer for over 10 projects, which led to the creation of detailed Knowledge Bases and Standard Operating Procedures (SOPs). This initiative significantly boosted team efficiency and reduced repetitive inquiries. Additionally, I administered crucial technical support for more than 20 projects, ensuring smooth operations and achieving notable reductions in project delays and improvements in on-time delivery rates. Annually, I managed over 600 service requests, incidents, change requests, and problem tickets, optimizing resolution processes and significantly reducing average ticket closure times. My efforts enhanced client loyalty and satisfaction. As a liaison between clients and technical teams, I conducted detailed business analysis and provided technical recommendations to ensure alignment with client needs and project goals.